Senior Systems Engineer

Managed Solution LLC • San Diego, CA

16h • Remote

About The Position

As a member of our Professional Services department, the Senior Systems Engineer helps design and deliver scopes of work related to client IT environments. Senior Systems Engineers are responsible for the following essential duties: Provides senior consultative services and project work for Professional Services clients. Responsible for designing, implementing, and remedying complex technology solutions in two or more of the following “subject matter expert” areas: REQUIRED: Cloud Technology: Provides project design + implementation tasks, including migrations to, and high-level troubleshooting for, public, private, and hybrid cloud infrastructure, including Azure, AWS, Microsoft365. REQUIRED; Modern Workplace/Automation: Defines and completes project tasks, including scripting, related to workplace automation, leveraging Intune, SharePoint (including migrations), Viva, PowerApps, Power Automate, Microsoft Power Platform, etc. Exchange/Messaging: Provides design, implementation, migration, and high-level troubleshooting services for Microsoft Exchange and messaging systems, including Microsoft365. Windows Servers: Provides project design + implementation, and high-level troubleshooting for infrastructure, including Windows Server (2019, 2016, 2012 R2, 2012, 2008 R2, 2003) and virtualization environments on both Hyper-V and vSphere, in addition to Citrix XenApp and/or XenDesktop, and Azure Virtual Desktop. Active Directory: Provides project design + implementation and high-level troubleshooting for Active Directory, including Azure Active Directory, Intune, AutoPilot, Group Policy, Access/Identity Management, AADS, Federation Services, Domain Controllers, etc. for medium to enterprise environments. Networking: Provides project design + implementation and high-level troubleshooting for networking infrastructure, including: Routing, switching, firewalls, WAPs, VPNs, load balancers, etc. in medium to larger LAN/WAN environments, including cloud environments (Azure, Amazon AWS). Acts as a presales consult to help a client identify appropriate solutions, determine project scope, tasks, and budget requirements for Professional Services engagements, interfacing directly with sales team members as well as clients/prospects to understand existing environments, client goals/business objectives, and outline a solution. Scoping work may be limited to Rough Orders of Magnitude or smaller scale projects where a Solution Architect skillset is not required, or the Senior Systems Engineer may work in coordination with a Solutions Architect/Director to ensure appropriate scoping. Acts as project lead for assigned projects, directing others in completing project tasks according to project scopes; working with Project Managers or Sales to resolve potential/actual risks; and otherwise ensuring the successful delivery of services. Acts as a mentor to help develop the skillsets of Project Engineers and others, developing and delivering trainings; assisting on completion of project tasks; and otherwise helping support the success of other team members. Completes additional, related responsibilities as assigned. Complies with all company policies, client security policies, and maintains strict confidentiality.

Requirements

• Bachelors’ degree in Computer Science, Computer Engineering, or related field.
• Minimum of 8 years’ experience providing engineering within a Microsoft environment.
• Minimum of 5 years of experience in a consultative capacity at a systems integrator/MSP/other IT vendor, including experience in presales, project scoping, and project implementation.
• High levels of project ownership and individual accountability in a results-oriented environment.
• Demonstrated experience as a project lead.
• Demonstrated commitment to continuous learning and innovation.
• Demonstrated commitment to strong documentation and repeatable standards.
• Demonstrated excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion.
• Previous Office365 migration experience (both hybrid and cloud only) required.
• Advanced Office365 administration and troubleshooting experience.
• Proficiency in Windows Server (all versions) and workstation implementation, administration, and troubleshooting.
• Strong proficiency in Exchange (all versions/Online preferred), Hyper-V, Active Directory, and Powershell/VBS, SharePoint, and Teams.
• Utilization of Migration tools such as (ForensIT, Azure Migrate, BitTitan, Cloudiway, MoveriO, Sharegate, SPMT).

Nice To Haves

• Working knowledge of Teams Voice, Skype for Business, Viva, and Office 365 strongly preferred.
• Working knowledge of Intune policy management, including implementation experience.
• AutoPilot roll-outs and Apple Business Manager knowledge preferred.
• Strong proficiency in public cloud and virtualization technologies preferred: Azure, Office 365 & HyperV.
• Functional knowledge of Security and Identity Management, Okta, Public Key Infrastructure, SQL Server, or Linux/Unix/RedHat a plus!
• Microsoft certifications highly desired, and will be required for continued employment.

Responsibilities

• Provides senior consultative services and project work for Professional Services clients.
• Designs, implements, and remedies complex technology solutions in two or more "subject matter expert" areas, including Cloud Technology, Modern Workplace/Automation, Exchange/Messaging, Windows Servers, Active Directory, and Networking.
• Acts as a presales consultant to help clients identify solutions, determine project scope, tasks, and budget requirements.
• Acts as project lead for assigned projects, directing others and ensuring successful delivery of services.
• Acts as a mentor to help develop the skillsets of Project Engineers and others.
• Completes additional, related responsibilities as assigned.
• Complies with all company policies, client security policies, and maintains strict confidentiality.

Benefits

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+.
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days.
• Holidays – Managed Solution celebrates 7 paid holidays each year.
• 1 Floating Holiday per Year… and 2 After 5 Years of Service!
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan.
• Optional Flexible Spending Account for eligible Health Care or Dependent Care costs.
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7.
• $100K Life/AD&D policy provided for all employees, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
• $80/Month Cell Phone + Internet Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior