Senior Systems Engineer
About The Position
We are seeking an experienced Senior Systems Engineer to join the Managed Services team. This hands-on technical role supports client environments, implements infrastructure projects, troubleshoots complex issues, and designs and deploys on-premises and cloud solutions. The role is based in the Hicksville, New York office, with travel to client locations as required for projects, implementations, escalations, and other onsite needs. The engineer will work with Citrix, Windows Server, Microsoft 365, VMware/Hyper-V, Azure, and AWS, and will build and troubleshoot server and infrastructure environments. The position requires ownership of issues and projects, direct client engagement, and the ability to drive technical work through completion. The engineer may build server environments, troubleshoot Citrix issues, perform Azure migrations, support onsite client projects, and serve as a senior escalation point for complex infrastructure problems.
Requirements
- At least 7 years of hands-on systems administration or infrastructure engineering experience.
- Advanced experience administering, configuring, troubleshooting, and building Windows Server environments.
- Strong experience administering Active Directory, Group Policy, DNS, and DHCP.
- Strong hands-on experience supporting Citrix environments.
- Experience with VMware vSphere/ESXi and/or Hyper-V.
- Experience supporting and deploying workloads within Microsoft Azure.
- Experience with AWS infrastructure and services.
- Strong understanding of Microsoft 365 and Microsoft Entra ID.
- Experience with server and infrastructure migrations.
- Solid understanding of TCP/IP, VLANs, routing, VPNs, firewalls, storage, and general networking concepts.
- Experience troubleshooting complex infrastructure issues across multiple technologies.
- Strong documentation and organizational skills.
- Excellent communication and client-facing skills.
- Ability to manage multiple priorities and projects in a managed services environment.
- Ability to work from the Hicksville office and travel to client locations as required.
Nice To Haves
- Experience working for an MSP or IT consulting organization.
- Experience supporting multi-client environments.
- Citrix certifications or significant equivalent hands-on experience.
- Microsoft Azure certifications such as AZ-104 or AZ-305.
- AWS certifications.
- Microsoft 365 and hybrid identity experience.
- PowerShell scripting and infrastructure automation experience.
- Experience with enterprise backup, storage, monitoring, and disaster recovery platforms.
- Experience with RMM, PSA, and remote management platforms.
Responsibilities
- Provide senior-level technical support for client infrastructure environments.
- Design, build, configure, migrate, and troubleshoot Windows Server environments.
- Deploy and maintain physical and virtual servers, including builds, upgrades, migrations, and decommissioning.
- Support and administer Citrix environments, including Virtual Apps and Desktops, StoreFront, Delivery Controllers, and related infrastructure.
- Manage VMware vSphere/ESXi and Microsoft Hyper-V virtualization technologies.
- Implement and support cloud infrastructure in Microsoft Azure and AWS.
- Support hybrid environments spanning on-premises infrastructure and public cloud platforms.
- Administer Active Directory, Group Policy, DNS, DHCP, Microsoft Entra ID, and Microsoft 365.
- Troubleshoot complex server, application, authentication, network, storage, and performance issues.
- Perform infrastructure migrations, upgrades, and modernization projects.
- Support backup, disaster recovery, business continuity, and infrastructure resiliency solutions.
- Provide escalation support for Help Desk and other engineering teams.
- Participate in client-facing technical meetings and recommend infrastructure improvements.
- Create and maintain technical documentation, diagrams, procedures, and configuration information.
- Work independently on assigned client projects while coordinating with project managers and other technical resources.
- Travel to client locations throughout the region for onsite support and project work as required.
- Participate in scheduled after-hours project work and escalation support when required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
