Senior Systems Engineer
About The Position
Sony Pictures Entertainment is seeking a hands-on Senior Systems Engineer to engineer and modernize its enterprise Microsoft 365 environment. The role owns core collaboration and productivity services and drives improvements in security, governance, automation, reliability, and emerging AI capabilities, including Microsoft Copilot. It is focused on modernizing the digital workplace, eliminating manual processes, and developing smarter, scalable solutions. The engineer designs, implements, manages, and improves Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Power Platform services. The role applies automation and infrastructure-as-code practices, supports identity and endpoint security, maintains platform reliability, and serves as a senior escalation point for complex technical issues. It also contributes to platform strategy, technical roadmaps, engineering standards, project delivery, operational documentation, and collaboration across technology and business teams. The position participates in incident management, change control, and after-hours and on-call support as needed to maintain critical enterprise services.
Requirements
- 8 or more years of experience in IT infrastructure, systems engineering, cloud engineering, or related technology roles.
- 5 or more years of hands-on experience engineering, administering, and supporting Microsoft 365 in an enterprise environment.
- Strong technical experience with Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
- Experience with Microsoft Entra ID, identity and access management, and cloud security fundamentals.
- Experience with Microsoft Intune and endpoint management technologies.
- Experience with email security technologies, including Proofpoint or comparable solutions.
- Hands-on experience with Microsoft Graph API, Terraform, scripting, or related automation and infrastructure-as-code technologies.
- Strong troubleshooting and problem-solving skills, including resolving complex production issues and conducting root cause analysis.
- Understanding of enterprise cloud infrastructure, identity and federation services, security, governance, and operational best practices.
- Experience contributing to technical projects and collaborating across engineering and technology teams.
- Strong communication skills and technical judgment, with the ability to work independently and take ownership of results.
Nice To Haves
- Experience with Microsoft Power Platform and workflow automation.
- Experience implementing infrastructure as code, configuration management, or automated platform administration.
- Familiarity with Microsoft Copilot, AI-enabled productivity tools, or emerging Microsoft 365 capabilities.
- Experience improving M365 security, governance, compliance, or platform architecture.
- Experience supporting Microsoft 365 in a large, complex, or global enterprise environment.
- Programming or advanced scripting experience.
- Familiarity with Unix or Linux systems concepts.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Experience in media, entertainment, or another technology-intensive industry.
Responsibilities
- Design, implement, manage, and continuously improve Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Power Platform.
- Improve platform performance, reliability, scalability, security, and employee experience.
- Drive modernization initiatives across M365 architecture, security, governance, and service delivery.
- Evaluate and introduce Microsoft 365 capabilities, including AI and Microsoft Copilot technologies, where they deliver business value.
- Identify opportunities to simplify, standardize, and improve existing processes and technical approaches.
- Contribute to platform strategy, technical roadmaps, and engineering standards.
- Design and implement automation for administration, configuration, deployment, and platform management using tools and practices such as Microsoft Graph API, Terraform, scripting, and infrastructure as code.
- Develop reusable engineering solutions and standardized processes to increase operational efficiency.
- Engineer and maintain secure Microsoft 365 configurations in line with enterprise security policies and governance requirements.
- Support identity and access capabilities, including Microsoft Entra ID, federation services, and related security controls.
- Partner with security and infrastructure teams to identify, assess, and remediate platform vulnerabilities and risks.
- Support Microsoft Intune, endpoint management, and related security capabilities.
- Contribute to secure messaging and email protection using technologies such as Proofpoint.
- Strengthen platform governance, compliance, configuration management, and operational resilience.
- Serve as a senior technical escalation point for complex M365 issues, outages, and service disruptions.
- Lead troubleshooting, root cause analysis, and resolution of platform issues within established service levels.
- Address recurring problems with sustainable engineering solutions and proactively monitor platform health, performance, availability, and security.
- Participate in incident management, change control, and operational processes; maintain procedures, technical documentation, and engineering best practices.
- Participate in after-hours and on-call support as needed.
- Partner with technology and business teams to understand needs and deliver effective solutions.
- Lead or contribute to medium- and large-scale M365 projects, including technical planning, design, implementation, and operational readiness.
- Develop and execute project plans, coordinate technical activities, and communicate recommendations, progress, risks, and operational issues to stakeholders and IT leadership.
- Develop platform metrics, reporting, and documentation that demonstrate performance, reliability, operational improvements, and business value.
- Share technical expertise, support knowledge transfer, and encourage effective adoption of M365 capabilities.
Benefits
- The role may qualify for annual incentive and/or comprehensive benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
