Senior Systems Engineer

Baker Botts•Houston, TX

13d•Remote

About The Position

The Senior Systems Engineer develops, maintains and supports the firm’s new business intake and conflicts applications, related integrations and reporting solutions. The role translates approved business requirements into tested workflows, integration rules and reports; resolves production issues; and maintains documentation needed for reliable ongoing support. The senior engineer assesses how changes affect connected systems and coordinates implementation with business owners, EAI colleagues, other IT teams and vendors.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Systems or a related field.
Five years of hands-on experience with Boomi, the firm’s adopted integration platform. Demonstrated ability to independently design, develop, test, deploy, monitor and troubleshoot production integrations is required; experience with other integration platforms does not substitute for Boomi expertise.
Experience configuring and supporting business-process workflows, preferably Intapp Open, including requirements analysis, testing and production troubleshooting.
Experience developing and distributing SSRS reports and writing SQL queries, stored procedures and views. Working knowledge of relational databases and Microsoft SQL Server Management Studio.
Understanding of automated data loads using SSIS and experience diagnosing application and integration failures through error logs, execution history and data validation.
Ability to document technical procedures and dependencies so another engineer can perform the work; communicate status, risks and technical findings clearly to technical and business audiences.
Ability to prioritize competing requests, maintain accurate task records and meet agreed deadlines or escalate risks promptly.
Ability to work with firm personnel, vendors and IT teams to define requirements, resolve issues and obtain acceptance of completed work.
Proficiency with Microsoft 365 applications used for documentation, analysis and collaboration.
Availability for occasional after-hours response to high-priority alerts and scheduled maintenance.

Nice To Haves

Experience in a law firm or other professional services firm.
Experience with Intapp products including Intapp Open & Conflicts, Intapp Wall Builder, Integrate or Integration Builder, CPI integration rules, and legal intake or conflicts processes.
Experience supporting integrations or reports involving DealCloud, Aderant, iManage or records management systems.
Experience maintaining Python applications, scripts and their dependencies.

Responsibilities

Configure, develop and maintain Intapp Open & Conflicts workflows, business rules and application enhancements.
Investigate application errors and performance issues using logs, queries and vendor resources; implement approved corrections and validate that affected workflows operate as intended.
Provide technical support for Intapp Walls, including Legal Hold and Confidential Matter functionality.
Assess the effects of application and reference-data changes on connected systems, including intake, records management, finance, HR and business development.
Design, develop and maintain integrations using Boomi, the firm’s adopted integration platform.
Maintain existing Intapp Integrate, Integration Builder and SSIS interfaces where assigned.
Develop and modify CPI integration rules and other approved interfaces supporting Intapp Open & Conflicts.
Monitor assigned interfaces and scheduled processes; investigate failed runs, missing data and mapping errors.
Maintain error handling, logging and alerting for assigned processes.
Develop and maintain SSRS reports, Aderant timekeeper reports and assigned ad hoc reporting solutions.
Create and optimize SQL queries, stored procedures and views supporting approved reporting and integrations.
Deploy approved reports, maintain the SSRS catalog and subscriptions, and manage access and distribution according to firm requirements.
Plan and implement assigned enhancements, upgrades and integration changes.
Coordinate user acceptance testing with business owners and regression testing with affected technical teams.
Own assigned incidents and vendor cases through resolution or documented transfer.
Coordinate with Infrastructure, Information Security, Service Desk, IT Customer Support and vendors on issues outside the application boundary; provide diagnostic evidence and verify resolution.
Provide occasional after-hours support for high-priority incidents and planned maintenance in accordance with the team’s coverage arrangements.
Maintain current system documentation, data-flow diagrams, integration inventories, configuration records, support procedures and knowledge articles in approved shared locations.
Keep assigned ServiceNow records current and provide weekly Smartsheet updates showing progress, next steps, deadlines, dependencies and risks.
Transfer knowledge through documented walkthroughs and hands-on training so designated team members can support critical processes.
Identify and pursue technical training relevant to assigned systems in coordination with the manager; apply that learning to support, development and maintenance work.
Support related EAI applications and initiatives as assigned by the Associate Director.
Perform other related duties as assigned.