Senior Systems Engineer

ScriptPro LLC•Mission, KS

9d•Hybrid

About The Position

ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. The Information Services department is dedicated to developing and maintaining sophisticated solutions that drive the success of our company and enhance the experience of our clients. We work on a variety of exciting projects, from software development and network management to cybersecurity and data analytics. We are looking for someone who is enthusiastic about technology and eager to contribute to a forward-thinking team. The Senior Systems Engineer is responsible for developing, supporting, and maintaining ScriptPro’s internal and customer-facing production environments. This role focuses on diagnosing and resolving complex technical issues while ensuring the stability, performance, and availability of systems across both on-premises and cloud platforms. This position plays a critical role in supporting hybrid environments by troubleshooting issues across infrastructure, applications, and cloud services. The ideal candidate is a hands-on technical professional capable of working across multiple domains, including servers, networking, cloud platforms, and application support. Working closely with internal teams and external customers, this role contributes to system reliability and continuous improvement through proactive analysis, root cause investigation, and ongoing optimization efforts.

Requirements

Associate or bachelor’s degree in engineering, Information Technology, or related field preferred
2–5 years of experience in technical support, systems administration, cloud operations, or a similar IT role
Strong troubleshooting and analytical skills across systems, applications, and networking
Relevant certifications (CompTIA, Microsoft, or equivalent)
Experience with Azure DevOps and cloud-based development environments
Proficiency with Power Platform technologies
Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents
Knowledge of healthcare, pharmaceutical, or regulated industries
Advanced knowledge of Windows operating systems and client-server environments
Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender
Experience with SQL Server troubleshooting and basic database administration
Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager
Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts
Experience supporting hybrid environments (on-premises and cloud)
Familiarity with ticketing/service desk systems and SLA-driven support models
Understanding of PHI, PII, and security/compliance frameworks such as HITRUST
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)

Nice To Haves

Knowledge of the healthcare industry and/or medical insurance billing
Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice
Fundamental IT Certification (A+, MCITP Windows OS, Network +, etc.)

Responsibilities

Troubleshoot and resolve technical issues impacting customer production environments across cloud and on-premises systems
Analyze system performance and stability, implementing corrective actions to improve reliability
Support and maintain infrastructure including applications, servers, and configurations
Perform remote system configuration, upgrades, and patching
Diagnose issues across physical and virtual environments, including hybrid cloud architectures
Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross-functional issues
Document, track, and manage service requests and activities in Siebel with a high level of accuracy
Contribute to root cause analysis and continuous improvement efforts
Perform other duties as assigned