Senior Systems Engineer - Monitoring

ZOLL Medical Corporation • Pittsburgh, PA

10d • $110,000 - $125,000

About The Position

ZOLL Medical is seeking an IT Senior Systems Engineer to lead implementation, maintenance, and optimization of enterprise infrastructure systems and services for its Global IT organization. The role combines operational and project-based work, supporting global infrastructure modernization, automation, lifecycle management, and patching in alignment with ITIL-based processes and standards. The engineer will help maintain stable, resilient, secure infrastructure that supports ZOLL’s global business operations and mission to improve patient outcomes.

The position involves owning and improving enterprise monitoring capabilities, supporting infrastructure across traditional on-premises and cloud environments, and collaborating with global teams, business stakeholders, internal IT teams, and external vendors. The engineer will resolve complex incidents, develop technical documentation, implement automation and resilient solutions, and provide mentoring and guidance to colleagues. After-hours support and participation in an on-call rotation may be required. Travel may be required up to 10%.

ZOLL does not provide immigration-related sponsorship for this role. The annual salary range is $110,000 to $125,000. Starting salary may vary based on geography, skills, education, experience, and other qualifications. Benefits information is available at www.zollbenefits.com.

Requirements

• Bachelor’s degree in CIS, MIS, IT, or a related field, or equivalent experience.
• 10 or more years of prior industry experience; enterprise experience preferred.
• Experience owning the full lifecycle of an enterprise monitoring platform, including assessment, requirements definition, best practices and design, implementation, and onboarding of infrastructure systems and applications.
• Experience administering and optimizing enterprise monitoring platforms, including configuration management, alert tuning, performance optimization, maintenance, and continuous improvement of monitoring coverage and operational effectiveness.
• Experience monitoring and supporting enterprise infrastructure, including Windows and/or Linux systems, virtualization platforms, storage (SAN), and network components.
• Strong understanding of observability data types, including metrics, logs, traces, and events, and their use in troubleshooting and performance analysis.
• Experience integrating monitoring platforms with IT service management (ITSM) and automation tools, as well as incident management processes.
• Experience implementing and supporting monitoring solutions across on-premises infrastructure and applications, cloud environments, end-user experience monitoring, and application performance monitoring (APM) platforms and tools.
• Advanced automation skills using PowerShell or other scripting and orchestration tools.
• Excellent verbal and written communication skills, including the ability to communicate ideas and information clearly and work effectively with others.
• Ability to travel as needed, up to 10%.

Nice To Haves

• Current certification relevant to the support technology field.
• Enterprise industry experience.

Responsibilities

• Ensure infrastructure configurations are implemented and maintained according to best practices and enterprise standards, proactively identifying and resolving configuration issues.
• Assess and optimize infrastructure performance and configuration data to identify and resolve potential issues.
• Develop and execute infrastructure initiatives in collaboration with stakeholders, aligning technical solutions with business objectives.
• Develop and implement proactive maintenance strategies, identifying vulnerabilities and mitigating risks.
• Represent the IT Infrastructure team and its technologies to business stakeholders and in large global projects.
• Use ITIL-based processes and corporate ticketing systems to resolve IT issues and requests consistently and efficiently.
• Resolve complex incidents and escalated tickets independently or collaboratively, minimizing business impact.
• Develop technical documentation and diagrams for operational procedures.
• Collaborate with business stakeholders, internal IT teams, and external vendors to design, implement, maintain, and troubleshoot infrastructure solutions.
• Design and implement resilient infrastructure solutions that minimize downtime and support timely disaster recovery.
• Develop and implement automation to improve efficiency, self-service capabilities, and system reliability.
• Stay current with systems technology developments and recommend opportunities to apply new innovations.
• Respond to system failures and provide after-hours support, including participation in an on-call rotation as required.
• Work with colleagues in focus groups to address initiatives and contribute to shared goals.
• Contribute through collaboration, communication, and knowledge sharing across the organization.
• Mentor and guide team members, sharing expertise and supporting professional development as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior