Senior Systems Engineer

DigaCore Technology Consulting•Austin, TX

3d•Remote

About The Position

We’re a fast-paced, people-first MSP looking for a senior-level engineer with a builder’s mindset. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting. You will lead technical assessments and translate business needs into secure, scalable infrastructure designs. You will design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging. You will handle advanced networking tasks, support and administer Microsoft’s core stack, build and harden servers/workstations, create SOWs, own and resolve complex escalations, deliver documentation, mentor junior techs, and partner with the sales department. You will also help drive best practices in cloud security, automation, monitoring, and MSP tooling.

Requirements

5+ years in a Managed Service Provider (MSP) or high-volume IT support environment
Strong experience with: Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
Microsoft 365 administration and security
Azure infrastructure and virtual networks (AZ-104 or higher preferred)
Virtualization tools: VMware, Hyper-V, AVD
Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)
Comfortable using the CLI for common network tasks.
Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
Scripting & automation (PowerShell preferred)
Strong documentation habits and familiarity with ConnectWise
Confident communication with the ability to explain solutions to non-technical users

Nice To Haves

AZ-305, CCNA/CCNP, or any cybersecurity-related certs

Responsibilities

Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.
Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.
Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
Mentor junior and mid-level techs and elevate team-wide technical capability.
Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure-it-out and outside-the-box problem-solving mindset.