Senior Systems Engineer

Integrated Technologies, Inc.•High Point, NC

5d•$85,000 - $100,000•Onsite

About The Position

This is a full-time, in-office role in High Point, North Carolina, focusing on serving as the top technical escalation point for a Managed Service Provider (MSP). The position involves handling complex infrastructure projects such as server migrations, network design, Microsoft 365 tenant work, and backup/disaster recovery. It also includes resolving escalated issues from Level 2 technicians and engaging with clients, including owners and executives, to explain technical solutions and costs. The role requires independent work across a diverse client base with varying environments. Approximately half of the time is dedicated to planned projects and infrastructure work, with the remainder focused on escalations and client-facing technical tasks. This is a senior technical resource role with no direct reports or management responsibilities.

Requirements

8+ years of progressive IT experience, with at least 5 years in an MSP or multi-client environment (10+ preferred).
Demonstrated experience independently owning and executing migrations and modernization projects.
Deep knowledge of Windows Server, including Active Directory design, DNS, DHCP, Group Policy, file services, and Hyper-V or VMware.
In-depth networking experience with firewalls (Fortinet, SonicWall, Meraki, or equivalent), VLANs, routing, site-to-site VPNs, and wireless design.
Microsoft 365 and Entra ID administration experience beyond basic user management.
Comfortable working within a PSA/RMM service model (experience with ConnectWise suite and ITGlue is beneficial).
Working experience with managed EDR, application allowlisting, DNS filtering, and BCDR platforms.
Proficiency in PowerShell for M365 administration and troubleshooting.
Experience supporting line-of-business applications, including QuickBooks and client-specific vertical software.
Valid driver's license and an acceptable driving record.

Nice To Haves

Intune experience.
Certifications such as CCNA/CCNP, Microsoft, Fortinet, and security certifications are a plus.
Experience in explaining technical problems to business owners without condescension.
Proactive documentation habits.
Client communication skills, including proactive updates.
Adaptability to work on diverse technical issues within the same day.
Curiosity about new tools and technologies.

Responsibilities

Serve as the final internal escalation point for help desk and Level 2 technicians, and determine when vendor involvement is necessary.
Take over and document inherited environments, identify issues or unsupported components, and develop affordable modernization plans for clients.
Plan and execute infrastructure projects, including domain controller replacements, server migrations, network rebuilds, Microsoft 365 email migrations, and hardware refreshes, with cutover and rollback plans.
Build complete IT environments from scratch, including Active Directory, DNS, DHCP, Group Policy, file/print services, firewalls, VLANs, wireless, Microsoft 365, licensing, backup, and endpoint security.
Architect and troubleshoot networking components such as site-to-site VPNs, VLAN segmentation, routing, firewall policies, and wireless design.
Administer Microsoft 365 and Entra ID in-depth, covering Conditional Access, identity management, mail flow, DNS/email authentication (SPF, DKIM, DMARC), and security/compliance configurations.
Maintain the managed security and backup stack across the client base and respond to security incidents.
Support line-of-business applications, including QuickBooks and client-specific software.
Act as the senior technical advisor in client conversations, including with non-IT executives.
Document systems and configurations in ITGlue for knowledge sharing.