Senior Systems Engineer – Client Services (On-Site)

ECI•Chicago, IL

5h•Onsite

About The Position

ECI is seeking an enthusiastic, personable, and qualified Systems Engineer to join their team. This role provides end-user desktop support to multiple users running Windows, Exchange, and Office 365 environments. The Systems Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. This role involves working with a team, escalating problems for guidance, and contacting third-party vendors for warranty service repair. The position is located on-site daily in Dallas, TX or Chicago, IL.

Requirements

Excellent communication skills with a strong ability to articulate technical information to non-technical people.
Excellent prioritization skills and an ability to see the world through the eyes of the customer.
Bachelor’s Degree in Information Technology related system, or 3+ years of equivalent combination of technical experience and education.
Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e-mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
Hands-on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Hybrid Cloud
AD & DCs
Online Exchange O365 and Onprem Exchange server
Win10 desktops/laptops

Nice To Haves

Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure

Responsibilities

Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
Set client expectations appropriately throughout the troubleshooting process.
Resolve incidents and requests related to Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, and Networked Printer Issues.
Execute basic system maintenance including software and operating system patching, software version upgrades, and critical patch applications.
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, and task scheduling.
Interface with common technology support tools such as Remote Monitoring and Management (RMM) and Mobile Device Management (MDM).
Occasional travel to client sites and ECI core Service Region.
User desktop support – Requests and Incidents.
Effectively escalating to senior IT team members.
Walking the trading desk floor to assist traders with IT requests/issues.
RCA Work when not on user support tickets.
Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes.