Senior Systems Engineer / Solutions Architect

van den Boom & Associates

3d

About The Position

vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Senior Systems Engineer / Solutions Architect is the most senior technical resource on the delivery team — the Tier 3 escalation point for the service desk, the designer of the Microsoft-centric, security-hardened environments our clients run on, and a builder of the automation and AI tooling that keeps the team efficient as we scale. This role blends deep hands-on engineering with client-facing solution design.

Requirements

• Must come from a scaled MSP, with experience supporting multiple clients/environments at once — not a single-organization IT background.
• Deep, hands-on expertise in Microsoft Azure and Microsoft 365/O365 administration and architecture.
• Strong security background: identity and access management, endpoint security, conditional access, and general security best practices.
• Strong scripting ability, particularly PowerShell.
• Experience with — or strong interest in — building automation and AI agents using tools like Claude.
• Proven experience serving as an escalation point for a service desk or support team.
• Experience designing technical solutions for clients, including scoping and documentation.
• Strong communication skills — able to work directly with clients on technical solutions, not just internally.

Nice To Haves

• Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience.
• Experience serving healthcare or life sciences clients.
• Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Security+, or similar).
• Experience with additional scripting/automation languages (e.g., Python).
• Experience with RMM/PSA platforms common in MSP environments (e.g., ConnectWise, NinjaOne).

Responsibilities

• Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security.
• Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability.
• Own root-cause analysis for recurring or high-impact incidents.
• Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management.
• Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort.
• Lead technical onboarding and migrations for new clients into the managed environment.
• Establish and maintain architecture standards and reference designs the team can build against consistently.
• Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure.
• Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance.
• Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team.
• Build automation using PowerShell (and other scripting languages) to streamline provisioning, monitoring, and remediation across client environments.
• Design and build AI-assisted tooling and agents — using platforms like Claude — to automate documentation, ticket triage, reporting, and other repeatable workflows.
• Continuously look for opportunities to reduce manual ticket volume through automation and self-service.
• Support broader infrastructure needs: server administration (Windows Server, Active Directory), virtualization, backup/disaster recovery, and core networking (firewalls, switching, VPN).
• Participate in on-call/escalation rotation for critical incidents as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree