Senior Systems and Production Technology Engineer
About The Position
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com. Who are we hiring? The Senior Systems and Production Technology Engineer works closely with Corporate IT, engineering, security, and studio teams to deliver reliable technology solutions for production partners. This role is responsible for creating, managing, and deploying software packages to production systems, supporting artist workstations and post-production environments, and managing storage infrastructure. The Senior Systems and Production Technology Engineer combines systems administration, production technology support, deployment automation, and technical ownership to ensure production systems remain secure, stable, and operational.
Requirements
- 5+ years of systems administration, systems engineering, or equivalent infrastructure experience.
- 3+ years of experience supporting IT infrastructure and production technologies in a film, television, or episodic post-production environment.
- Extensive experience creating, managing, and deploying software packages using Ansible.
- Extensive experience supporting Windows and Linux operating systems.
- Experience working in a studio environment and supporting technologies such as Nuke, DaVinci Resolve, Adobe Creative Cloud, Unreal Engine, Baselight, RV, Deadline, OpenCue, Aspera, Pixstor, Qumulo, or similar post-production and media transport technologies.
- Systems development and automation experience using Terraform, Python, PowerShell, Bash, or similar technologies.
- Experience supporting remote workstation and connection workflows, including Leostream, HP Anyware/TGX, or NICE DCV.
- Experience designing, architecting, and maintaining infrastructure supporting media production and post-production workflows.
- Experience designing, building, and supporting hybrid cloud environments.
- Familiarity with TPN, PCI, or related data security standards.
- Strong collaboration skills with the ability to work cross-functionally to deliver technical solutions and projects.
- Strong situational awareness and sound technical judgment to quickly identify, troubleshoot, and resolve issues in production environments.
- This role requires a “production-minded” and customer centric work ethic helping to maintain the high level of quality associated with the MSG Sphere.
Responsibilities
- Manage software and plugin deployments across Windows and Linux systems.
- Build and maintain software deployment packages and develop scripts to improve deployment efficiency, reliability, and consistency.
- Support post-production edit bays, artist workstations, and production technology systems.
- Lead onsite rollout of upgrades and production system changes while minimizing disruption to business operations.
- Serve as the onsite technical decision-maker during upgrades, including rollback or abort decisions to protect production continuity.
- Provide remote and onsite (Burbank) technical support for major show and production technology incidents.
- Evaluate, recommend, and help implement technologies aligned with studio and production technical requirements.
- Demonstrate technical ownership by proactively managing projects, identifying risks, and driving work to completion.
- Create and maintain documentation, standards, and best practices for both technical and non-technical users.
- Develop and maintain system health monitoring dashboards, operational reporting, and alerting.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
Benefits
- Growth and longevity for our employees are top priorities here.
- We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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