Senior Systems Analyst

Fidelity Investments•Durham, NC

1d•Hybrid

About The Position

Fidelity Insurance Agency (FIA) Technology team in Personal Investing is seeking an experienced, skilled, and upbeat Senior Systems Analyst to be part of a squad responsible for launching and growing product offerings in FIA. The qualified candidate will collaborate with developers, squad leads, operations, business partners and analysts to contribute to technology modernization and operational efficiency. As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.

Requirements

5+ years professional experience as a Systems Analyst for software solutions
Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems
Proven experience with Structured Query Language (SQL) and programming in general
Strong understanding and experience with complex relational database schemas and SQL management tools
Proven experience working with REST, SOAP, JSON and APIs
Proven experience with Agile development methodologies
Deep knowledge of scrum tools – Jira experience desirable
Excellent analytical skills
Good knowledge of Behavior Driven Development – Gherkin/Cucumber
Release coordination
Bachelor’s Degree Computer Science or related technology discipline
Detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity
Deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
Self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements
Understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions
Good interpersonal and leadership and influencing skills (without direct authority of others)
Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results

Nice To Haves

Excel Macros/Java/Angular
Have good understanding of solution architecture
Exercise a passion for keeping your knowledge up-to-date with the latest and greatest

Responsibilities

Collaborate with developers, squad leads, operations, business partners and analysts to contribute to technology modernization and operational efficiency.
Gain understanding of all the components of our applications and work with the team to deliver best in class customer experience solutions.
Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.
Reverse engineer code to understand business logic and develop prototypes.
Produce artifacts – business flow diagrams, context diagrams.
Build OpenAPI contracts.
Prod incidents analysis – Splunk queries, build dashboards/alerts.
Ensuring the technology team is building the right software solutions and components to maximize customer experience.
Facilitating flow of requirements from the business to the technology team.
Reducing requirements and design risk and resulting costs associated with rework and redesign.
Help maintain the high level of integrity in the team.
Take ownership and accountability for figuring out what needs to be done.