Senior Systems Analyst, Information Technology

University of Ottawa•Ottawa, ON

21h•Hybrid

About The Position

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome. In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Requirements

University degree in Computer Science/Information Technology or related field or an equivalent combination of education and experience.
Minimum 5 years of experience supporting large scale server infrastructure systems in a multi-platform environment.
In-depth knowledge of ITSM (IT service management) tools like TOPdesk, ServiceNow, BMC Remedy or Cherwell, including configuration and administration.
Advanced knowledge of business systems integration, including identity management systems, Active Directory (AD), CMDB, SCCM, ERP systems, student information systems and related platforms.
Basic knowledge of Microsoft’s System Center Configuration Manager (SCCM) and its main functions.
Basic knowledge of Microsoft Active Directory, including group administration and group strategy (GPOs).
Knowledge of key data security and access management principles, including best practices in protection of information.
Meaningful experience in deploying, administering and configuring print management service solutions such as PaperCut MF/NG, including with print servers and management of multifunction devices (MFDs).
Experience in implementing ITIL best practices in a business.
Experience in script development and process automatization, including use of various coding languages (PowerShell an asset).
Experience in analyzing, modelling and implementing business processes, including service catalogue design and evolution.
Experience in producing and analyzing in-depth reports using visualization and business intelligence tools like Power BI or equivalents.
Ability to design and maintain API integrations and model data, particularly in a CMDB environment.
Analytical skills to diagnose and repair server infrastructure and enterprise application problems.
Ability to set priorities for own tasks and deliver high-quality results within required deadlines.
Ability to keep abreast of emerging technologies.
Ability to foster good professional relationships with partners.
Ability to share knowledge and documentation, and to lead workshops.
Ability to flourish in a collaborative, team-oriented environment.
Bilingualism — English/French (spoken and written).

Nice To Haves

PowerShell an asset

Responsibilities

Installs and configures the servers and systems to ensure full and proper system functionality within the existing infrastructure.
Gathers and evaluates client needs, analyzes systems requirements, evaluates vendor supplied applications, develops recommendations, and implements accordingly.
Modifies the configuration of existing components, as necessary, to maintain or improve functionality and to facilitate the easy retrieval of information by others.
Prepares reports and policies to ensure reliable system documentation is available to assist others in making effective, informed decisions.
Develops application documentation requirements for functions, modifications, backups and operating procedures.
Develops documentation representing the current configuration of the server infrastructure of the systems for the designated faculty/service.
Monitors the performance of the server infrastructure to ensure they are at all times capable of supporting the business needs of the University.
Conducts testing of new or customized application modules to ensure application meets specifications.
Provides ongoing maintenance and operational support for applications.