Senior Systems Analyst (Resolute Physician Billing & Claims)
About The Position
The Senior Systems Analyst will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with, Epic Tech Advisors, Epic Client Systems Admins and Application Architects. Leads process improvement activities related to Application Management for Epic and related third party applications.
Requirements
- Required H.S. Diploma or GED
- Required 9 years' experience in hospital information systems selection, implementation, and support
- Bachelor’s degree will substitute four (4) years of work experience.
- Master’s degree will substitute for two (2) years of work experience.
- Up to two (2) years of clinical patient care and/or clinical research experience may substitute for up to two (2) years of information systems experience on a month-to-month basis.
- Direct work experience at the Epic Systems Corporation © will be counted at a premium, with every one (1) year of Epic Systems Corporation © experience counted as two (2) years of experience.
- Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
- Strong requirements gathering, workflow design, and testing skills.
- Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
- Proven track record of managing complex projects and leading cross-functional teams.
Nice To Haves
- Preferred bachelor's degree computer science, business administration, healthcare administration or another related field
- Preferred Epic certification
- Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., Resolute Professional Billing Claims and Remittance Administration, Resolute Professional Billing Administration).
- 9 years of Epic build and configuration experience
Responsibilities
- Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
- Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
- Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
- Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
- Maintain environment parity and adhere to change management and build naming conventions.
- Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
- Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
- Manage service requests and incidents in a timely manner; meet SLAs through robust triage and root-cause analysis.
- Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
- Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
