Senior Systems Analyst -Information and HR Technology (UKG)

UT Southwestern Medical Center • Dallas, TX

1d • Hybrid

About The Position

Join our dynamic Technology team as Senior Systems Analyst where you will drive the administration, optimization and strategic support of our enterprise workforce management. In this role, you will serve as a technical subject matter expert for the UKG workforce Management system (UKG Pro WFM) and partner closely with teams utilizing our enterprise ecosystem. You will collaborate directly with stakeholders to translate complex operational needs into robust technical configurations, manage data integrations and write advanced SQL queries to ensure seamless data integrity across our platforms.

Requirements

• Bachelor's Degree in business administration, computer science, or other related field.
• 5 years business systems and/or project experience with exposure to systems or project development and testing, installation, and training.

Nice To Haves

• Minimum 5 years of progressive business systems analysis, project implementation or application support experience.
• Proven hands-on technical exposure to system development lifecycles (SDLC), including requirements gathering, complex configuration, end to end testing and end-user training.
• Direct experience navigating, querying, or troubleshooting workforce management database tables and data structures.
• Proficiency in writing SQL for data validation, query writing and reporting.
• Strong technical proficiency in UKG Pro WFM (Timekeeping, Advanced Scheduling, Attendance, Leave, EZCall, and Data Hub)
• Direct experience configuring and optimizing UKG Geofencing for mobile Workforce management.
• Strong familiarity with UKG Analytics (building custom dashboards, advanced operational reporting, and data-driven insights).
• Prior technical exposure or integration experience with secondary enterprise systems (such as Peoplesoft, Workday, Oracle)

Responsibilities

• Provide expert-level system administration and technical support for UKG Pro WFM and associated modules or integrations.
• Configure, test, optimize advanced UKG Timekeeping rules, complex pay policies rounding, exceptions and geofencing, and Advanced Scheduler configurations (patterns, rotations and coverage rules).
• Identify, troubleshoot, configure, and resolve application bottlenecks, system bugs and hardware related clock issues (including terminal deployment, communications and replacing clocks).
• Partner with HR, Payroll and operational business units to conduct comprehensive fit/gap analyses, evaluate design choices, and map business workflows to technical specifications.
• Analyze complex data relationships between UKG and secondary systems, ensuring flawless data mapping, interface validation and consistent business logic across systems.
• Validate and manipulate backend data using advanced reports, SQL queries, and data extraction tools (including UKG Data Hub).
• Leverage UKG Analytics and Data Hub to build custom dashboards, analyze workforce trends and deliver actionable operational insights to leadership.
• Participate in a 24X7 on call-call rotation to ensure high availability and timely support of critical production workflows.
• Lead technical aspects of system enhancements, service releases, interface deployments and cross-functional HR technology projects.
• Build, execute and document robust test scenarios, coordination scripts, and unit testing protocols to ensure stable code and configuration promotion.
• Coordinate with internal technical teams and external vendors to escalate and resolve complex application architecture or interface issues.
• Serve as a mentor to junior staff, system analysts, and subject matter experts; assist in assigning project workloads, monitoring deliverables, and onboarding team members.
• Author clear, comprehensive documentation, technical specs and interactive training materials to empower end-users and drive system adoption.
• Provide expertise gained from previous ERP implementations and operational knowledge to lead the team members through the design, configuration and implementation of the ERP application software modules or database and/or technical components.
• Provide ERP software expertise and operational knowledge to help business process owners and project team members in conducting fit/gap analysis and evaluation of design and process choices to make best practice decisions.
• Use ERP software expertise and operational knowledge to evaluate and confirm integration and consistency of business process design across the ERP software modules.
• Identify customization, interface, report, ad conversion requirements.
• Facilitate decision making process required to successfully execute project plans and contribute to the creation of an accurate project plan and task list.
• Define user authorization requirements and participate in the resolution of problems, concerns and issues on an as needed basis.
• Assist with the creation of test scenarios/scripts, coordinate testing efforts, participates in testing of designed solution and verify/ validate results of conversion efforts and testing results.
• Assist with the creation and delivery of end-user training and training materials.
• Provides initial post implementation support to end users on production system.
• Coordinate with other resources to identify, document, and resolve issues and assist with data mapping and validation.
• Assist with the internal and external communications regarding the business system implementation project and on going support. Develops and maintains project plans. Provides project status reports.
• Participate in 24 x 7 on-call rotation to ensure timely support of system.
• Supervise lower level staff, which may consist of Subject Matter Experts, Business Analyst Supervisors, Sr. Business Analysts, and Business Analysts; interviews, hires, mentors, & counsel employees. Oversees training and determines work priorities of staff; evaluates work progress.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior