Senior Systems Administrator (Australia) - TS/SCI with Polygraph

General Dynamics Information Technology • International Falls, MN

7d • $100,175 - $135,530 • Onsite

About The Position

General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. The primary responsibilities include providing Tier 2 support for maintaining multiple large enterprise environments that span CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft-based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.

Requirements

• 4-7 years related experience.
• Active Directory Administration.
• DNS, DHCP, DFS, LDAP.
• Windows 10, Server 2012, Server 2016.
• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer.
• Linux Operating system.
• Understanding of Service Now, NETS or other ticketing process.
• ITIL v3 or higher.
• Active TS/SCI with Polygraph required.
• Certification Requirement (required day 1): IAT II.

Nice To Haves

• Microsoft System Center Configuration Manager.
• PowerShell.
• Virtualization Environments (VMware, Citrix).
• Profile management utilizing the VMware User Experience Management (UEM) toolset.
• Microsoft Exchange.
• Telephone/Video support.
• Networking.
• Familiarity with site specific customer and mission.

Responsibilities

• System Administrative duties to include management of Windows and Linux workstations on EVDI and physical.
• Troubleshooting application functionality, crash and performance.
• Investigate user performance and work with external teams to improve user experience.
• Assist customers with Tier 2 incident resolution for Linux and windows applications.
• Provide remote end user desktop support.
• Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
• Responds to escalated service desk/team requests.
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
• Participates in special projects as required.
• Willingness to provide initial triage, response, and notifications for incidents.

Benefits

• Variety of medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed