Senior Systems Administrator

Veteran Benefits Guide•Enterprise, NV

28d•$98,000 - $105,000•Onsite

About The Position

Veteran Benefits Guide (VBG) is seeking a Senior System Administrator to act as a crucial link between Support Services, DevOps, and IT Security. This role is responsible for maintaining secure, reliable, and efficient IT operations across VBG's multi-site environment, including their Las Vegas HQ and San Diego office. The ideal candidate will possess extensive hybrid infrastructure experience, a proactive mindset towards automation and security, and the capability to lead Tier 3 support, network operations, cloud administration, and compliance initiatives within a dynamic organization. This position is based in Las Vegas, NV, and requires in-person attendance due to the collaborative nature of the work.

Requirements

Strong hands-on experience in multi-site environments.
Working knowledge of Windows Server and Linux administration.
Experience with AWS and Azure.
Familiarity with VMware and Hyper-V.
Strong networking knowledge, including Wi-Fi, VPN, routing, switching, and firewall administration.
Experience with automation tools and scripting.
Experience supporting CI/CD, Docker, and Kubernetes in an operational environment.
Strong understanding of security tools, backup systems, and compliance frameworks.
Excellent troubleshooting, communication, and collaboration skills.
5+ years of experience in system administration, hybrid cloud management, or IT operations.

Nice To Haves

CompTIA Security+, AWS SysOps Administrator, AWS DevOps Engineer, MCSA, CISSP, or CKA.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
MBA or other advanced degree.
Certifications such as PMP, Lean Six Sigma Green/Black Belt, or Certified Manager (CM) are a plus.

Responsibilities

Serve as the Tier 3 escalation point for Help Desk, resolving complex issues across multiple sites.
Define, track, and report SLA/KPI metrics such as uptime, resolution time, and user satisfaction.
Mentor Support Services staff and help cross-train San Diego users on basic IT support functions.
Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs.
Administer Windows Server, Windows 10/11, Linux, VMware, Hyper-V, AWS, and Azure environments.
Design and maintain infrastructure as code using Terraform, CloudFormation, or similar tools.
Own and optimize network infrastructure, including LAN/Wi-Fi equipment and FortiGate SD-WAN and VPN services.
Partner with DevOps teams to integrate infrastructure into CI/CD pipelines.
Support containerized workloads using Docker and Kubernetes.
Automate patching, deployment, configuration, and device management using Ansible, Intune, JAMF, and scripting tools such as PowerShell, Bash, and Python.
Support release readiness, environment preparation, and rollback planning.
Work with Security to implement Zero Trust and micro-segmentation strategies.
Integrate and maintain EDR and SIEM tools for monitoring and response.
Support compliance efforts aligned with NIST, CIS v8, ISO 27001, and SOC 2.
Lead vulnerability remediation and penetration test follow-up.
Manage role-based access and identity governance in Azure AD / Entra ID.
Coordinate with Facilities on physical security systems, including door access and cameras.
Implement and validate backups for cloud and on-premises systems.
Support cloud-to-cloud SaaS backup solutions for Microsoft 365 and Salesforce.
Participate in business continuity exercises and maintain recovery documentation.
Use observability tools and external monitors to identify issues early and support automated remediation where possible.
Maintain clear technical documentation, diagrams, SOPs, and knowledge base articles.
Track hardware and software inventory throughout the lifecycle.
Support reliable communication platforms such as Microsoft Teams, RingCentral, and Zoom.
Collaborate with Support, DevOps, Security, Engineering, Product, and Data teams to align IT services with business needs.
Oversee daily pod operations and manage the flow of claims to ensure timely and accurate processing.
Identify and implement process improvements to streamline workflows, reduce bottlenecks, and increase efficiency.
Maintain quality standards and service level expectations.
Develop contingency plans to address potential operational disruptions.
Monitor operational budgets and identify cost-saving opportunities.
Assist with budget forecasting, expense tracking, and financial planning.
Optimize resource allocation to maximize productivity and control costs.
Track daily, monthly, and ad hoc KPIs to identify trends and measure performance.
Prepare and present production reports to senior leadership.
Support performance reviews by providing data-driven insights and recommendations.
Lead, coach, and mentor team members to improve performance and support professional growth.
Partner with managers to recruit, onboard, and develop new hires.
Address performance concerns and support corrective action planning.
Foster a positive, accountable, and productive team environment.
Ensure compliance with company policies, procedures, and regulatory requirements.
Protect sensitive information and maintain data security.
Identify and mitigate operational risks that could affect pod performance.
Work closely with managers, senior operations leaders, and cross-functional teams to support shared goals.
Build positive relationships with internal stakeholders, clients, and vendors.
Serve as a professional and credible leader who makes sound business decisions.