Senior System Administrator

LG Energy Solution Vertech Inc•Westborough, MA

3d•$98,000 - $135,000•Hybrid

About The Position

LG Energy Solution Vertech, Inc. is seeking a hands-on Senior Systems Administrator to manage its Microsoft 365 environment, endpoint platforms, and employee technology lifecycle processes. The role is the primary administrator for Microsoft Intune, Windows Autopilot, ManageEngine, Microsoft Teams, SharePoint Online, Exchange Online, Power Automate, and Barracuda. It works closely with Helpdesk, Infrastructure, Security, Human Resources, and global IT partners to provide reliable, secure, employee-focused technology. The position provides cross-functional systems coverage alongside Network and Cloud Infrastructure engineers, with a primary focus on Microsoft 365 and endpoint platforms. The position is hybrid and based at the Westborough, Massachusetts office, with the option to work remotely up to two days per week. The environment is a professional office, and occasional after-hours support is required for planned changes, critical incidents, or service interruptions.

Requirements

Five or more years of experience in Microsoft 365, endpoint administration, systems administration, or IT operations.
Hands-on experience administering Microsoft Teams, SharePoint Online, and Exchange Online.
Experience supporting user administration, onboarding, offboarding, licensing, and access management.
Hands-on experience with Microsoft Intune, Windows Autopilot, or a comparable endpoint management platform.
Experience with mobile device management for iOS devices, including iPhones and iPads.
Hands-on experience with ManageEngine or a comparable platform, with the ability to own endpoint agents, deployment, patching, and reporting operations.
Strong Windows endpoint troubleshooting and support skills.
Experience handling Level 2 Helpdesk escalations and providing advanced technical support.
Experience supporting AV/conference room technology, including Teams Rooms and video conferencing systems, and providing live support for Town Hall or all-hands meetings.
Working knowledge of Windows Server, virtualization, networking fundamentals, and Azure, with the ability to support these platforms alongside the infrastructure team.
Understanding of identity, authentication, role-based access, least-privilege principles, IT governance, and change-management practices.
Strong documentation, communication, organizational, and problem-solving skills.
Ability to work independently and collaborate with technical, business, security, and global IT teams.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Nice To Haves

Experience with Microsoft Entra ID and Conditional Access.
Experience with PowerShell, Power Automate, or other tools used to standardize and automate recurring IT processes.
Experience with Barracuda email security technologies.
Familiarity with Microsoft 365 security, compliance, retention, and auditing capabilities.
Experience supporting distributed, multi-site, or globally integrated IT environments.
Experience with VMware vSphere, Cisco networking, or AWS/Linux environments.
Relevant Microsoft certifications in Microsoft 365, endpoint administration, identity, or security.

Responsibilities

Administer Microsoft 365 services, including Teams, SharePoint Online, Exchange Online, and related collaboration tools.
Manage user accounts, group memberships, licenses, mailboxes, permissions, and access changes.
Coordinate and execute employee onboarding, transfers, and offboarding.
Administer Microsoft Intune and Windows Autopilot for device enrollment, provisioning, configuration, application deployment, and compliance.
Administer mobile device management for iPhones and iPads, including enrollment, configuration profiles, application deployment, and compliance policies.
Serve as operational owner of ManageEngine, including endpoint agents, software deployment, patching, reporting, and platform health.
Troubleshoot Microsoft 365, endpoint, access, email, and device provisioning issues.
Own and resolve Level 2 Helpdesk tickets, providing escalated technical support beyond initial triage.
Provide audio/visual support for Teams-enabled conference rooms and company Town Hall meetings, ensuring reliable audio, video, and presentation connectivity.
Support approved Power Automate workflows used for IT operations and user lifecycle processes.
Administer assigned Barracuda email security functions and help resolve email delivery and filtering issues.
Support Microsoft 365 and endpoint integration activities with global IT teams, including Multi-Tenant Organization (MTO).
Partner with Network and Cloud Infrastructure engineers on shared platforms such as Microsoft Entra ID, Azure, certificates, and network security, including cross-training and backup coverage across teams.
Maintain technical documentation, standard operating procedures, configuration records, and knowledge articles.
Apply least-privilege, security, governance, and change-management practices.
Identify opportunities to standardize and automate recurring IT processes.
Participate in incident resolution, platform upgrades, migrations, and service improvement initiatives.