Senior Systems Administrator (Amazon Connect Customer)

TekSynap•, CT

5h•$95,000 - $110,000•Remote

About The Position

We are seeking a Senior Systems Administrator (Amazon Connect Customer) to join our team. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Active Secret Clearance
7+ years of experience administering Linux systems
At least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
Deep understanding of Amazon Connect Customer/AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
Active Secret Clearance
US Citizen

Nice To Haves

Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
Experience working in SAFe Agile environments using JIRA and Confluence.

Responsibilities

Administer and support cloud-native infrastructure powering telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect/Amazon Connect Customer, EC2, and S3.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.