Amazon Connect Solution Architect

Cynet Systems•Seattle, WA

About The Position

We are seeking an experienced Amazon Connect Solution Architect to join our team. In this role, you will be responsible for designing and implementing robust Amazon Connect solutions that align with business objectives and enhance customer experience. You will collaborate with cross-functional teams to define contact center strategies, develop scalable architectures, and ensure adherence to best practices.

Requirements

15+ years of experience.
Expertise in Amazon Connect, AWS Lambda, Lex, Connect Flows, and Contact Lens.
Experience with API Integrations, AWS Architecture, and Solution Design.
Amazon Connect Solution architecture.
Amazon Connect.
AWS Lambda.
Lex.
Connect Flows.
Contact Lens.
API Integrations.
AWS Architecture.
Solution Design.

Responsibilities

Collaborate with the product and engineering team to define Amazon Connect architecture, provide strategic recommendations, and identify opportunities to integrate AWS services for enhanced business outcomes.
Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
Develop scalable, secure, and high-availability Amazon Connect architectures.
Recommend AWS services and integrations to enhance omnichannel customer engagement.
Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
Define IVR, routing, self-service, and customer journey optimization strategies.
Ensure compliance with security, governance, and AWS best practices.
Provide technical leadership during implementation, migration, and transformation projects.
Evaluate emerging technologies and recommend innovation opportunities.
Create architecture documentation, standards, and executive-level solution presentations.