Senior Systems Administrator, IT

Agility Robotics•Fremont, CA

7d•Hybrid

About The Position

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential. Agility Robotics is deploying humanoid robots that are solving real-world challenges in logistics and manufacturing. Perceiving and understanding the world is critical to Digit’s success in these applications. The IT team is looking for a senior systems administrator to help build core systems and improve our work from the ground up. What We Do The IT team has the twin responsibilities of making the technology that every Agility Robotics uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible. Everyone at Agility Robotics is a stakeholder and a partner. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training.

Requirements

6+ years of experience deploying solutions and maintaining IT products as a systems administrator in a technical environment
Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation
Familiarity with our operating systems of choice, including macOS, Ubuntu, and Windows
Experience driving product improvements and policies in Okta, GitHub, Slack, Google Workspace, NinjaOne, Zoom, and Jira
The ability to thrive as a regional operator as part of a geographically diverse team
Experience configuring and maintaining common small office networking products
Applicants must have current authorization to work in the United States.

Nice To Haves

Familiarity with Agile frameworks to keep projects on track and delivered at velocity is a bonus
Experience with discrete manufacturing
Experience in risk management within SOC 2 Type 2 compliance & SOX controls

Responsibilities

Own the development of endpoint management and IT products across the organization
Design, develop, deploy and maintain long lasting solutions to reduce friction and support engagement
Identify trends in request tickets and help build automation and process/product improvements to make the company work more effectively over time and intelligently reduce risk
Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements
Provide top tier customer support in-person, in our ticketing system, and via chat for escalated issues
Drive documentation and training for our employees to effectively use our corporate tools
Secure configuration and access management of our operational production tooling
Participate in weekly sprints and IT projects, both as a contributor and as a subject matter expert

Benefits

401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.
Annual Discretionary Bonus: Provided for eligible roles.