Senior System/Network Engineer

Foxconn Industrial Internet - FII•Austin, TX

1d•Onsite

About The Position

This position is for a (Senior) System/Network Engineer within the POD Operation Support Department. The role is exempt and full-time, requiring 100% on-site presence in Austin or Houston, Texas. Flexibility to work day and swing shifts based on operational needs is required. The primary function involves providing level 2 network troubleshooting support for POD testing operations and promptly resolving network issues. The engineer will proactively engage with Test and Production Engineers on customer requests or issues. Responsibilities also include building new testing production networks with server room designs according to customer IT standards, which may involve planning, design and implementation of the POD Room network structure. Travel may be required.

Requirements

BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
With 8 to 10 years of relevant experience in network technology, with a proven track record in both network design/implementation and complex troubleshooting.
At least 5 years plus hands-on experience with Linux systems, with an understanding of networking.
Hands-on experience with layer 2 and layer 3 switches.
3 years of hands-on Application firewall experience, with an understanding of NAT.
Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack, various routing protocols (e.g., OSPF, BGP), switching technologies (e.g., STP, VLAN, subnetting), and network security principles (e.g., VPNs, firewall policy, access control list).
Clear understanding of network architecture design.
Strong logic and troubleshooting skills.
Understanding the DHCP protocol with option 82.
Understanding of NAT.
Demonstrated ability to diagnose and resolve complex network performance and connectivity issues efficiently.
Strong learning ability, communication and coordination skills, and a service-oriented mindset.
Detail-oriented and capable of producing high-quality documentation and verbal communication.
Good project management skills and can work under pressure, managing multiple tasks and projects concurrently.
Good cross-departmental communication skills, able to coordinate with multiple departments and cross-functional teams to address complex network issues collaboratively.
Mentoring and assisting other team members.
Proficiency in English required.

Nice To Haves

Data center experience preferred.
Cisco background is preferred.
Mellanox switch experience is a plus.
Palo Alto firewall preferred.
Knowledge of Cumulus and Arista switches is preferred.
Professional certification, such as CCNA, is preferred.
Mandarin is a plus

Responsibilities

Provide level 2 network troubleshooting support on POD testing operations and resolve network issues promptly.
Proactively engage with the Test Engineer and Production Engineer on the customer’s request or issue to provide support accordingly.
Building a new testing production network with a server room design according to the customer’s IT standard, if required. Responsibilities may involve planning, design and implementation of the POD Room network structure.
Maintain North America inventory for the POD room and production floor. Spare parts management included
Implement or improve the POD/Test network infrastructure in accordance with the customer’s IT Standard.
Standardize and maintain firewall operation configuration and security control.
Follow up with the local team on network configuration and testing failover regularly.
Update site-level weekly report for North America.
Weekly meeting with the Test Engineer and Production Engineer on production issues or requests.
One-time setup for Test Server Room in relation to POD Room for Mellanox setup.
One-time setup of the non-production network in the Test Server Room with the customer’s IT standard.
One-time setup for the customer’s IT room.
Review and oversee the rollout and rollback plan for any production issue.
Level 2 support for Level 1 troubleshooting
Maintain the DHCP configuration and IP Tables if needed.