Senior System Implementation Consultant - Hybrid

Genesis10•Charlotte, NC

1d•$72 - $80•Hybrid

About The Position

Genesis10 is seeking a Senior System Implementation Consultant for a 6-month contract opportunity with a Global Financial Institution in Charlotte, NC. This role is hybrid and focuses on driving the successful deployment, adoption, and value realization of AI, Agentic AI, automation, and digital transformation solutions across the enterprise. The consultant will lead implementation planning, stakeholder engagement, operational readiness, Human-in-the-Loop (HITL) governance, training, onboarding, and business transformation initiatives to ensure sustainable business outcomes and user adoption.

Requirements

7 years of experience in technology implementation, project management, consulting, operations transformation, product deployment, or related disciplines
Experience leading enterprise-scale technology, AI, automation, or digital transformation initiatives
Experience with stakeholder management, project planning, governance, and executive communications
Experience managing user onboarding, training, operational readiness, and change management programs
Strong analytical, facilitation, problem-solving, communication, and organizational skills

Nice To Haves

Experience implementing AI, Generative AI, Agentic AI, workflow automation, or intelligent operations solutions
Knowledge of Large Language Models (LLMs), prompt engineering, AI orchestration, and enterprise AI adoption practices
Experience with Retrieval Augmented Generation (RAG) architectures, knowledge management solutions, document ingestion pipelines, and enterprise search capabilities
Familiarity with vector embeddings, semantic search, knowledge retrieval, and enterprise content indexing
Experience with process discovery, workflow mining, task mining, and business process intelligence platforms
Experience with digital learning platforms, simulation tools, or digital adoption solutions
Knowledge of banking operations, operational excellence, and business process transformation practices
PMP, Agile, Scrum, Lean Six Sigma, or equivalent certifications preferred

Responsibilities

Lead end-to-end implementation of AI, Agentic AI, automation, and enterprise technology solutions from planning through production stabilization
Develop and manage project plans, deployment roadmaps, implementation schedules, governance forums, risks, dependencies, and executive reporting
Drive rollout and onboarding of AI-enabled products, Digital Adoption Platforms, and Agentic AI solutions
Partner with business stakeholders to identify AI, automation, and process transformation opportunities through process discovery, workflow analysis, and operational insights
Conduct process discovery workshops and current-state assessments to identify opportunities for automation, workforce optimization, and AI adoption
Establish and manage Human-in-the-Loop (HITL) programs, including review workflows, exception handling, quality controls, and governance frameworks
Lead training, onboarding, change management, and operational readiness activities to ensure successful adoption and business transition
Support User Acceptance Testing (UAT), release readiness, deployment validation, hypercare, and post-production stabilization
Collaborate with Product, Engineering, Data Science, Risk, Compliance, and Operations teams to implement AI and intelligent automation solutions
Define, monitor, and report KPIs, adoption metrics, operational performance indicators, and business value realization measures
Develop executive dashboards and scorecards to measure adoption, productivity improvements, process efficiency gains, and realized business benefits

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)