Senior System Business Analyst – Healthcare Revenue Cycle
About The Position
CTG is seeking a Senior System Business Analyst with strong experience in hospital Revenue Cycle operations and a passion for leveraging data, automation, and AI-driven solutions. This role will serve as a key bridge between business stakeholders and technical teams, driving process improvements, system enhancements, and advanced analytics across revenue cycle functions. The ideal candidate combines strong analytical skills, technical proficiency, and a deep understanding of healthcare financial workflows to identify opportunities for automation, reporting optimization, and operational efficiency.
Requirements
- Strong knowledge of hospital Revenue Cycle operations, including patient access, billing, claims, and collections workflows
- Experience working with healthcare financial data and reporting
- Minimum 3 years' experience building, training, and deploying AI-powered solutions within Microsoft Power Platform, including tools such as AI Builder and Copilot Studio
- Minimum 3 years' experience and expertise in developing complex Desktop and Cloud flows in Power Automate
- Experience utilizing SQL database connectors, machine runtimes, and web scraping techniques in Power Automate
- Minimum 3 years of experience developing interactive dashboards and reports in Power BI, including Power Query transformations, custom DAX measures, and advanced conditional formatting
- Intermediate proficiency in writing SQL queries, joining multiple tables, and filtering and manipulating data to support reporting and automation
- Minimum 3 years' experience in developing and managing Python scripts
- Advanced proficiency in Microsoft Excel, including writing macros (VBA) and managing complex data models
- 5+ years of experience gathering technical requirements from stakeholders
- 5+ years of experience creating workflow documentation, including process maps, functional design documents, and user stories
- Prepare high-level requirement documentation (HLD) and software requirement specifications (SRS)
- Create testing plan and script
- Conduct User Acceptance Testing (UAT)
- 5+ years of experience analyzing operational workflows and recommending integration and automation solutions
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Nice To Haves
- Epic SQL 1 and SQL 2 Self-Study preferred
Responsibilities
- Partner with Revenue Cycle stakeholders to gather, analyze, and document business and technical requirements
- Evaluate current-state workflows and identify opportunities for automation, integration, and process improvement
- Design and implement solutions leveraging Microsoft Power Platform and reporting tools
- Develop dashboards, reports, and data models to support operational and leadership decision-making
- Collaborate with IT and development teams to translate business needs into functional and technical solutions
- Create detailed process documentation, functional design documents, and user stories
- Conduct system and workflow analysis to recommend scalable and sustainable improvements
- Support testing, validation, and implementation of new solutions and enhancements
Benefits
- competitive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
