Senior System Analyst

New York University•New York, NY

2d•$140,000 - $160,000

About The Position

The Senior Systems Analyst - Blackbaud CRM provides technical and functional support for the University’s fundraising applications, specializing in the Blackbaud CRM (BBCRM). The Senior Systems Analyst acts as subject matter expert for the Blackbaud CRM and translates business requirements into the system. Reporting to the Director, Solutions Lead - Fundraising, the Senior Systems Analyst assists in the project builds, daily administration, maintenance, and optimization of the BBCRM environment to meet the needs of University Development and Alumni Relations (UDAR). This role focuses on designing, developing, maintaining and implementing new enhancements and existing functionalities, executing technical workflows, assisting with data integrity, and providing escalated support. The Senior Systems Analyst helps bridge the gap between fundraising business logic and system configuration, ensuring that the platform effectively tracks donor lifecycles and supports the University's strategic goals. The position requires technical expertise in the Blackbaud Infinity platform with a strong background in C# and extensive experience with SQL Server and T-SQL, fundraising business logic, and advanced troubleshooting. The Senior Systems Analyst ensures system health, as well as, designs and implements robust system architectures and validation rules to ensure high levels of data integrity and accuracy, while serving as a critical technical bridge between business requirements and system functionality to support the University’s strategic fundraising priorities. This role supports the Director, Solutions Lead - Fundraising, and works in a small team to ensure the successful maintenance and optimization of the BBCRM environment to meet the business needs of University Development and Alumni Relations (UDAR) and NYU schools.

Requirements

Bachelor's Degree or equivalent in Computer Science or related disciplines or equivalent experience.
5+ years relevant professional experience in advancement services or a nonprofit environment, with a strong focus on enterprise-level CRM solutions, especially Blackbaud.
Advanced proficiency in C#, VB.NET and ASP.NET.
Expertise with SQL Server and T-SQL, particularly in the context of the BBCRM database schema.
Strong familiarity with the Infinity Platform architecture including Catalog Items, Batch types and Smart Fields.
Technical expertise in the Blackbaud Infinity Platform with a strong background in .NET framework and extensive experience with SQL Server and SQL code, fundraising business logic, and advanced troubleshooting.
Expertise in the Blackbaud Infinity Platform architecture, including the development and management of Catalog Items, Batch types, Data Forms, and Smart Fields.
Advanced technical proficiency in C#, VB.NET, and ASP.NET is required to support and extend system functionality.
Expert-level skills in Microsoft SQL Server and T-SQL, with a deep understanding of the BBCRM database schema for complex data analysis, stored procedure development, and troubleshooting.
Strong ability to translate fundraising business logic into technical solutions.
Experience maintaining data integrity within an enterprise-level CRM.
Excellent analytical and communication skills.
Ability to serve as a technical 'translator' between complex database structures and non-technical stakeholders or front-end support teams.
Well-versed in data privacy and security procedures to ensure adherence to legal and institutional standards.
Excellent verbal, written, communication, and presentation skills.
Ability to provide technical advice to a non-technical audience.
Excellent interpersonal skills, including the ability to manage relationships with multiple stakeholders (faculty, employees, students).
Excellent problem-solving, analytical skills, and systems skills.
Proven ability to design, implement, and manage applications with quantifiable results.
Capacity for flexible thinking with excellent analytical and problem-solving skills.
Experience partnering with third-party vendors on application implementation.

Nice To Haves

Master's Degree in Computer Science or related disciplines.
Experience/expertise with MS Visual Studio, Azure Developer Associate, and Blackbaud specific certifications (like Blackbaud CRM Certification (Professional or Expert level) and Blackbaud Infinity Framework Certification).
7+ years Experience working with Zuri Group Expert Access suite of tools (particularly Velocity) and a solid understanding of Zuri Group’s solution architecture.
Experience utilizing Velocity for data management, complex translations and integrating third-party platforms into BBCRM.
Prior experience in Higher Education and familiarity with the Blackbaud Infinity Framework and API integrations.
Blackbaud CRM certification, PMP, or Agile/Scrum certification.
Experience with Linux programming.
Understanding of functional business processes and system capabilities supporting CRM.

Responsibilities

Acts as subject matter expert for the Blackbaud CRM and translates business requirements into the system.
Assists in the project builds, daily administration, maintenance, and optimization of the BBCRM environment.
Designs, develops, maintains and implements new enhancements and existing functionalities.
Executes technical workflows.
Assists with data integrity.
Provides escalated support.
Ensures system health.
Designs and implements robust system architectures and validation rules to ensure high levels of data integrity and accuracy.
Serves as a critical technical bridge between business requirements and system functionality to support the University’s strategic fundraising priorities.
Works in a small team to ensure the successful maintenance and optimization of the BBCRM environment to meet the business needs of University Development and Alumni Relations (UDAR) and NYU schools.