Senior Support Specialist

AmeriLife•Overland Park, KS

About The Position

AmeriLife Benefits is seeking a Senior Support Specialist to join its Systems Technology Team. The role provides enhanced support for the TurnKey Enrollment and Billing platforms to internal and external clients. It primarily uses a vendor-specific, white-labeled JavaScript scripting engine with C# objects (TurnKey-Selerix). The specialist handles complex technical work with close attention to detail, prioritizes multiple projects, coaches users, and helps maintain system optimization while meeting deadlines and supporting client and team satisfaction. The position focuses on developing, testing, implementing, and maintaining payroll reports, carrier EDI reports, COBRA reports, and client census import files. It also includes resolving system support tickets, researching report bugs, and providing user guidance. As needed, the specialist performs custom case scripting and open-enrollment case setup, reviews benefit-plan designs and eligibility rules, troubleshoots case-build issues, and provides implementation guidance to clients and account management teams.

Requirements

JavaScript experience.
Advanced knowledge of Microsoft Excel.
Experience with Microsoft Office Suite, including Excel, Word, and Outlook.
Data reconciliation skills.
Strong organizational skills and attention to detail.
Ability to work efficiently under deadline pressure.
Ability to multitask, prioritize, and manage time efficiently.
Ability to work in a fast-paced team environment and independently.
Strong interpersonal skills and effective oral and written communication.
Flexibility, adaptability, energy, and self-direction.

Nice To Haves

Familiarity with insurance industry concepts, practices, and procedures.
Salesforce experience.

Responsibilities

Become a subject matter expert in Selerix.
Work and resolve systems support tickets in Salesforce within specified timelines.
Make approved development changes to existing billing system integration, EDI, COBRA, and payroll reports.
Research and resolve report bugs, and provide resources or guidance for report inquiries and user errors.
Develop custom payroll reports by gathering and reviewing requirements, specifications, and codes; participating in setup calls; building and testing reports; monitoring client testing; implementing changes; managing production implementation and recurring-file tracking; and conducting periodic audits.
Develop insurance carrier 834 and non-834 EDI reports in carrier-specified formats, including requirements gathering, setup calls, report building, internal testing and auditing, management of carrier testing and revisions, and hand-off to the internal EDI team.
Develop COBRA employer reports, including gathering requirements, participating in vendor setup calls, building contracted reports, testing and auditing, processing vendor testing feedback, and handing off for production implementation and monitoring.
Implement client census import files, including developing client-specific specifications and account structures, participating in setup calls, testing, providing feedback, and tracking recurring production files.
Perform approved specialty case scripting, including custom life-event handling, help screens, pop-ups, case themes, product or plan rules, and application and form mapping.
Set up and renew open-enrollment cases on the TurnKey platform.
Provide implementation guidance to account management teams and clients on case design and setup.
Process or update client-specific JavaScript eligibility rules.
Review benefit-plan designs, eligibility rules, and client requirements; provide feedback and obtain missing information for successful case setup and rollout.
Build or update cases, eligibility classes, and plans; assist with obtaining accurate census files; complete testing fixes; resolve case-build bugs; and deliver cases accurately and on time.