Senior Support Service Owner - Healthcare , Federal
About The Position
The Senior Support Service Owner manages Oracle Health customer relationships with broad scope and prolonged duration, along with engagement milestones and service scope. The role is accountable for customer relationships and works within a team to build healthy customer and team relationships that deliver value outcomes for Oracle and its customers. The position manages complex external customer relationships, influences customer support strategy toward value achievement and targeted outcomes, and develops continuous-improvement strategies. It serves as the single point of contact for cross-organizational support escalations, provides expertise on support processes and advises internal stakeholders and external clients on expectations, and contributes to team value and improvements. Revenue Cycle application and Federal experience are preferred; Healthcare IT experience is also noted.
Requirements
- Healthcare IT experience.
Nice To Haves
- Revenue Cycle application experience.
- Federal experience.
Responsibilities
- Manage complex external customer relationships with a high degree of variability.
- Influence customer support strategy, focusing on value achievement and targeted outcomes.
- Develop complex continuous-improvement strategies.
- Act as the single point of contact for cross-organizational support escalations.
- Provide support-process expertise and advise internal stakeholders and external clients on expectations.
- Contribute to internal team value and improvements.
- Manage engagement milestones and scope of services.
- Provide executive relationship management, status updates and reviews, and facilitate escalation of client concerns and critical incidents.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) plan with company match
- Flexible or accrued vacation, depending on employee eligibility and position
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- Potential bonus and equity eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
