Senior Support, Payroll

WM•Houston, TX

1d•Onsite

About The Position

Under general supervision, the Senior Payroll Specialist independently performs accurate, timely payroll processing, resolves complex payroll issues, and supports end to end daily and weekly payroll operations in compliance with company policies and regulatory requirements.

Requirements

High School Diploma or GED (accredited).
4 years of relevant work experience
Maintain consistent attendance and punctuality
Self‑starter and team player; able to work both collaboratively and independently with minimal supervision
Effective interpersonal and communication skills (written and verbal) with a consistently positive attitude
Strong attention to detail and accuracy, combined with analytical, critical thinking, and problem‑solving skills
Effectively prioritized workload and tasks to meet daily payroll deadlines
Exceptional organizational and time-management skills
Flexibility to adjust quickly to unexpected demands and changes without compromising quality
Ability to manage sensitive information confidentially
Provide excellent customer service to employees and stakeholders
Excel Skills including vlookup, pivot tables, data manipulation and analysis
Knowledge of Oracle HCM Cloud, Service Now and UKG Timekeeper
Working knowledge of Microsoft Office Suite: Outlook, Excel, Word, PowerPoint, etc.

Nice To Haves

Preferred: Payroll Compliance Practitioner (PCP) or Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

Responsibilities

Understand and execute full On‑Cycle (end‑to‑end) weekly and biweekly payroll processing for approximately 60,000 U.S. multi‑state salaried and hourly employees, ensuring accurate validation, reconciliation, HSDL loads, special transactions and payments, and third‑party files and funding.
Process Regular and Mass Off‑Cycle payrolls, ensuring pays are entered and calculated accurately, properly approved, and processed in accordance with established payroll policies and schedule.
Process payroll banking transactions, including stop payments, direct deposit rejects, and reversals, ensuring timely payment and/or resolution.
Run, prepare, and format reports to evaluate and analyze data accuracy, identify discrepancies, and support payroll reconciliation and audits.
Research and resolve general inquiries in a timely, accurate, and professional manner, ensuring issues are addressed in accordance with payroll policies and service expectations.
Work collaboratively with payroll team members and cross‑functional partners to ensure service commitments are met, issues are resolved in a timely manner, and payroll operations are effectively supported.
Work with applicable suppliers and vendors as required to address issues, coordinate resolutions, and ensure timely and accurate completion of payroll‑related activities.
Identifies opportunities for process improvement related to reconciliation, controls, efficiency, and accuracy that align with departmental and organizational goals.