Senior Support Engineer
About The Position
This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team. Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, with a mission to put the planet first. Sustainability is not just how they do business; it is their business. They are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future.
Requirements
- Bachelor’s Degree in Engineering, Physics, or related degree preferred
- At least 5 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling
- Strong computer skills using MS Office Suite and other Windows programs required
- Excellent communication skills, both written and oral, are required
- Familiarity with BIM tools (i.e. Revit)
- Expert knowledge of HVAC products and systems
- Understanding of applied mathematics and numerical modeling techniques
- Experience in a customer-facing technical role
- Familiarity with building energy modeling tools
- Experience with AI models
- Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings
- Understanding of the software development process.
Nice To Haves
- Knowledge of commercial building construction industry is a plus
- Experience with Agile practices is desired
- Knowledge of AI-enabled development practices
Responsibilities
- Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
- Mentor other CDS Support engineers on technical issues, software questions, HVAC knowledge
- Act as a subject matter expert for assigned systems and special assignments
- Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
- Train internal and external customers on new or yet to be released features. Develop new training video and in-person content.
- Collaborate with the CDS Sales team on initiatives to improve the customer experience
- Leverage internal software tools and AI models to improve productivity and accuracy of technical support, including creating and owning new tools
- Execute and plan regression tests, functional software/user-acceptance tests, and data tests
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Additional options to support volunteer and parental leave
- 401K match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
