Senior Support Engineer

Trane Italia•La Crosse, WI

1d•$97,407 - $135,835•Hybrid

About The Position

This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team. Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Requirements

Bachelor’s Degree in Engineering, Physics, or related degree preferred with at least 5 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling undefined
Strong computer skills using MS Office Suite and other Windows programs required
Excellent communication skills, both written and oral, are required
Familiarity with BIM tools (i.e. Revit)
Expert knowledge of HVAC products and systems
Knowledge of commercial building construction industry is a plus
Understanding of applied mathematics and numerical modeling techniques
Experience in a customer-facing technical role
Familiarity with building energy modeling tools
Experience with AI models
Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings
Understanding of the software development process.

Nice To Haves

Experience with Agile practices is desired
Knowledge of AI-enabled development practices, building

Responsibilities

Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
Mentor other CDS Support engineers on technical issues, software questions, HVAC knowledge
Acting as a subject matter expert for assigned systems and special assignments
Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
Train internal and external customers on new or yet to be released features. Develop new training video and in-person content.
Collaborate with the CDS Sales team on initiatives to improve the customer experience
Leverage internal software tools and AI models to improve productivity and accuracy of technical support, including creating and owning new tools
Executing and planning regression tests, functional software/user-acceptance tests, and data tests