Senior Support Engineer COLLINE
About The Position
Our client, a major bank in New York City, is seeking a hands-on Senior Support Engineer with expertise in COLLINE collateral management. The role provides L1/L2 production support in a complex banking environment and is hybrid, with one day per week on site. It is a six-month contract with possible extensions or an option to hire. Compensation is $65–$74 per hour on W-2, depending on experience; C2C may also be possible. The engineer will support the COLLINE application and its technical environment, including system setup, the Vermeg vendor, third-party agents and custodians, databases, and SWIFT/AcadiaSoft connectivity. The role also involves Unix and shell scripting, SQL, ETL, Linux and Windows support, Tidal batch monitoring, user access administration and reviews, incident management, root cause analysis, change management, and coordinating disaster recovery exercises and flips.
Requirements
- 10+ years of overall experience in financial services and technology domains.
- Proven expertise in collateral management using COLLINE.
- Strong technical proficiency in Unix, shell scripting, and SQL.
- Expertise in technical aspects of the COLLINE application, including system setup, Vermeg vendor, third-party agent and custodian, databases, and SWIFT/AcadiaSoft connectivity.
- Hands-on experience developing, testing, and deploying scripts for automation and release management.
- Experience with Tidal jobs for batch monitoring.
- Experience providing production support in complex banking environments.
- Experience with SQL, ETL, Linux, and Windows.
- Bachelor’s degree in Computer Science, Information Systems, or a similar field.
Nice To Haves
- Prior experience with Global One and FIS Phase 3 vendor applications.
Responsibilities
- Provide L1/L2 support coverage for the COLLINE application and users.
- Resolve user inquiries and handle production incidents.
- Perform root cause analysis and incident management.
- Develop, test, and deploy Unix and shell scripts for automation and release management.
- Monitor batch jobs using Tidal.
- Support COLLINE system setup and technical components, including vendor, third-party agent and custodian, database, and SWIFT/AcadiaSoft connectivity.
- Support user access setup and conduct user access, audit, and IDM reviews.
- Coordinate disaster recovery exercises and support or manage DR flips.
- Contribute to change management, process optimization, and cross-functional collaboration.
