Senior Support Engineer | Remote | US

n8n

2d • Remote

About The Position

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
We are now looking for a Senior Support Engineering in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience.
You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
• Open to participate in an paid on-call rotation to provide after-hours support
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Nice To Haves

• Experience with Kubernetes is a plus.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Benefits

• Competitive compensation
• Ownership with equity
• 20 vacation days, 8 sick days, plus public holidays wherever you are (US)
• Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage (US)
• 401(k) retirement plan with a 4% employer match (US)
• Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones (US)
• €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills
• $100 per month to support projects you care about
• Unlimited AI budget to explore and use the best tools to boost productivity and creativity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed