Senior Support Engineer (GovOps)

Databricks • McLean, VA

12d • Onsite

About The Position

As enterprise data enclaves and Generative AI applications become mission-critical to national security and public sector modernization, maintaining the reliability and operational integrity of the underlying platform is paramount. Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in McLean, VA. Sitting at the vital intersection of core infrastructure operations and active platform reliability, this team serves as the ultimate technical authority for our platform across GovCloud, FedRAMP High, and air-gapped environments. In this role, you will move beyond basic ticket resolution to handle the hardest technical escalations across our platform domains—including Compute, Networking, Storage, IAM, and OS internals. You will partner directly with Core Engineering, conduct deep live troubleshooting, safely execute automation tools, and isolate complex system boundary blocks inside secure enclaves. If you are a systems specialist who thrives under pressure, enjoys writing custom tooling to unblock platform bottlenecks, and wants to safeguard the infrastructure powering next-generation federal AI workloads, this opportunity provides unmatched scope and impact.

Requirements

• Active TS/SCI security clearance.
• Bachelor’s degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.
• 5+ years of experience in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or a related technical operations role.
• Deep expertise in Linux/Unix operating-system internals, networking, process/resource debugging, and distributed systems.
• Hands-on proficiency in Python, Bash, Go, or Java with the ability to read source code, debug software defects, and write custom diagnostic scripts.
• Proven experience managing, debugging, and operating cloud infrastructure across public or federal cloud boundaries (AWS GovCloud, Azure Government, or GCP).
• Solid working knowledge of Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation, along with container orchestration mechanics (Docker/Kubernetes).
• 3+ years of experience writing clear, succinct written and verbal technical communications, including technical status reports, incident summaries, or cross-team escalations.
• Ability to work on-site out of our McLean, VA secure facility (SCIF), including participation in an on-call rotation for critical incidents.

Nice To Haves

• Active Counterintelligence (CI) or Full Scope Polygraph (FSP).
• Prior experience supporting AWS World Wide Public Sector (WWPS), isolated defense integration networks, or FedRAMP High / ITAR environments.
• Hands-on experience operating inside low-egress or fully air-gapped networks where standard external diagnostics are restricted.

Responsibilities

• Serve as the technical authority for resolving the most complex platform escalations across Compute, Networking, Storage, and OS domains within air-gapped and GovCloud enclaves.
• Triage system defects, perform root-cause analysis, and collaborate directly with product engineering teams to drive permanent software bug fixes and fleet-wide supportability enhancements.
• Write and adapt custom Python, Bash, or Go scripts and diagnostic tools to automate platform triage and streamline operational recovery inside restricted boundaries.
• Lead technical triage and live incident response during high-consequence platform events, maintaining composure and clear stakeholder communications under intense pressure.
• Identify systemic environment blocks, diagnose patch deployment failures, and review Infrastructure-as-Code (IaC) configurations to ensure seamless platform operations.
• Navigate evolving secure facility (SCIF) operational frameworks, ensuring all platform interventions strictly align with FedRAMP High, ITAR/IL5, and federal security compliance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior