Senior Support Analyst
RBC•Toronto, ON
•Onsite
About The Position
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
Requirements
- Excellent interpersonal and communication skills (verbal and written)
- Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
- Strong experience in troubleshooting.
- Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies.
- Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
- Knowledge of SQL.
Nice To Haves
- Experience with architecture/process workflow analysis and design.
- Familiarity with ITSM.
Responsibilities
- Perform system health check, monitoring, alerting, and corresponding action as required.
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
- Responsible for ensuring the production and maintenance of high quality support documents and processes.
- Promotes innovative and improved methods of working, and implements best practices.
- Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
- Write SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
