Senior Application Support Analyst

Royal Bank of Canada • Toronto, ON

1d • Onsite

About The Position

This role is for a Senior Application Support Analyst who will work in a dynamic environment alongside talented business and operations teams, tackling diverse technical challenges across multiple technology stacks. This is not routine support, but strategic problem-solving that directly affects customer satisfaction and business continuity. The ideal candidate is a technical professional energized by complex challenges, cross-functional collaboration, and meaningful career growth.

Requirements

• Proven experience implementing AI solutions and automation tools to drive operational efficiency and innovation.
• Proficiency in monitoring and logging platforms (Dynatrace & ELK) to diagnose issues, analyze performance, and optimize system health.
• Ability to write and optimize SQL queries to extract data, generate reports, and support analytical decision-making.
• Demonstrated ability to identify opportunities for process improvement and drive implementation of new solutions and best practices.
• Resourceful, adaptable problem-solver with a commitment to delivering results in a fast-paced, dynamic environment.
• Excellent interpersonal and communication skills (verbal and written).

Nice To Haves

• Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies.
• Experience with SRE (Site reliability Engineering) Tools.
• Experience with architecture/process workflow analysis and design.
• Familiarity with ITSM.

Responsibilities

• Perform system health checks using advanced monitoring tools (Dynatrace, ELK) and leverage AI/automation to identify issues, conflicts, and risks before they impact clients.
• Lead investigation and analysis of operational failures through to resolution, driving root cause identification and implementing preventative measures.
• Champion innovative approaches and automation solutions to streamline support processes, enhance efficiency, and establish best practices across the team.
• Build and maintain strong relationships with IT partners and business units, communicating technical insights effectively to influence outcomes and drive business impact.
• Analyze system data, write SQL queries, and generate actionable reports that support decision-making and platform optimization.
• Participate in project handovers, review specifications and implementation plans, and ensure seamless transitions through clear communication and documentation.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed