Senior Supply Chain Manager (Operations)

Nscale•Houston, NY

About The Position

Nscale is scaling fast and requires a robust spares and vendor management function to ensure reliable operation of its GPU and supporting hardware infrastructure across all datacenter regions. This role involves owning the sparing strategy and vendor governance, from mapping existing vendor support models to developing processes for ensuring spare parts availability. The position requires close collaboration with data center operations, infrastructure teams, and OEM/vendor partners to transform support agreements and consumption data into a proactive sparing program. It is a hands-on role for an individual who excels at building processes from the ground up, holding vendors accountable, and managing complex operational programs.

Requirements

Strong communication skills and a bias for action.
Clear understanding of trade-offs.
8+ years of experience in supply chain management, including vendor management.
Prior experience managing supply chain workflows for datacenter or AI hyperscalers.
Experience supporting business operations and understanding operational realities.
Strong cross-functional stakeholder management skills.
Comfortable working with global team members.
Proficiency in working with data.
Ability to deal with ambiguity.
Ability to hold vendors accountable.

Nice To Haves

Exposure to datacenter environments, specifically hyperscale operations tied to spares and operations.

Responsibilities

Document current vendor support models, entitlements, and SLAs across compute, network, and cooling OEMs to establish a single source of truth.
Analyze current spare parts movement and identify gaps.
Build working relationships with data center operations and facilities stakeholders.
Define and implement sparing plans, including part types, quantities, and stocking locations, sized according to fleet criticality.
Continuously monitor sparing plans against actual consumption and failure data.
Build a governance framework and cadence (e.g., QBRs, SLA scorecards) to hold vendors accountable for committed spares and service SLAs.
Serve as the primary point of contact for vendor accountability regarding commitments.
Provide visibility on spares availability, consumption rates, and fill rates across the business.
Define KPIs to measure program effectiveness.
Refine processes between Nscale and vendors regarding spare parts.
Take on a growing share of strategic sparing and vendor strategy as the hardware footprint expands.