Senior Supplier Operations Specialist

Netflix•Los Angeles, CA

1d•Onsite

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. We’re looking for a highly motivated and detail-oriented Sr. Supplier Operations Specialist to join our global Supplier Management Operations team to lead operational goals and support operational excellence for the United States and Canada (UCAN) region. The ideal candidate will drive innovation by designing and optimizing supplier management workflows, spearheading cross-functional projects, and leveraging AI technologies and intelligent agents to deliver measurable efficiencies. This role will be responsible for troubleshooting system issues and resolving user inquiries, while also serving as a key partner to lead UCAN compliance projects, optimize supplier workflows, and manage stakeholder relationships in the UCAN region. Additionally, the role will drive supplier risk mitigation by overseeing incident reporting and conducting risk assessments to evaluate supplier health and financial impact. This role will be based in Los Angeles and report to the Manager, Supplier Operations.

Requirements

7+ years of relevant supplier data management, risk management, and P2P experience
Advanced operational knowledge of supplier data management, including banking and tax requirements for UCAN, with foundational knowledge on a global scale.
Experience with an ERP system, Workday preferred
Excellent project management skills, including design, documentation, and change management, ensuring compliance and adherence.
Proven experience in stakeholder collaboration and relationship management, with a track record of building trust and resolving issues efficiently and accurately
Working knowledge and understanding of risk management, fraud prevention, governance, and supplier management processes, techniques, and systems
Familiarity with risk assessment tools and mitigation techniques
Ability to analyze, communicate, and negotiate risk findings
Strong understanding of SOX compliance rules and regulations
Organized, with exceptional attention to detail and adherence to timelines
Effective written and verbal communication skills
Deep curiosity and passion for automation and process improvement
Ability to root cause/problem solve independently
Solid customer service skills, with experience enforcing adherence to compliance

Responsibilities

Apply advanced knowledge of supplier onboarding and maintenance requirements, including banking and tax information, in order to perform and optimize supplier related tasks.
Provide guidance and support to Manila Data Specialists on complex issues, ensuring compliance within established workflows, especially as it relates to UCAN nuances.
Provide daily support for the supplier management system and workflows, resolving user inquiries and technical issues promptly.
Design, develop, or partner with engineering to build and deploy process enhancements aimed at streamlining manual tasks and optimizing the end-to-end supplier lifecycle.
Identify opportunities for AI-driven system and process improvements, and lead initiatives to implement these changes and drive efficiency gains using AI tools.
Partner with the Supplier Operations Analyst and Engineering to brainstorm, plan, and execute next-generation system workflow improvements.
Lead projects aimed at ensuring regional compliance (UCAN) for Tax and other regulatory teams.
Manage complex and high-impact projects relating to strategic goals, optimization opportunities or business initiatives, coordinating resources and timelines effectively.
Work closely with impacted stakeholders to implement and educate changes that enhance user functionality or regulatory compliance.
Build and maintain strong relationships with key stakeholders, acting as the primary point of contact for escalations and strategic discussions.
Create documentation and train stakeholders on workflows and best practices relating to supplier onboarding and maintenance.
Identify, assess, and manage incidents related to supplier risk, including fraud and email compromise, to mitigate potential threats.
Partner with cross-functional stakeholders (e.g. Security) to identify and mitigate the full scope of impact resulting from a risk event.
Perform supplier risk assessments, utilizing tools such as Dun & Bradstreet to evaluate supplier health.
Balance day-to-day tasks with multiple ongoing projects, demonstrating agility and effective time management skills.
Prioritize tasks to ensure timely resolution of issues and completion of projects.