Senior Supervisor, Residential Services

PeopleInc•East Aurora, NY

13h•Onsite

About The Position

As a member of the management team, this role provides oversight and leadership to residential programs. The Senior Supervisor collaborates with and provides direction and supervision to the Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people served, in accordance with the agency's mission. The mission of Residential Services is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting how they choose to live their lives.

Requirements

Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience.
Completion of and/or enrollment in agency Management Training.
Valid Driver’s License that meets agency policy.
Lifting requirement of 35 lbs.
Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines.
CPR certification.
Medication Certification required.
Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan.
Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community.

Responsibilities

Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys, including adherence to HCBS guidelines and home-like environment.
Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate.
Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN.
Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals’ needs and service requirements.
Responsible for the training and on-going development of staff to ensure and improve quality of care.
Ensures appropriate, effective, and timely communication across all program settings.
Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood.
Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly.
Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan.
Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance.
In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends.
Is available 24 hours per day for emergencies at sites.
Participates or chairs agency committees, meetings, and training as required.
Responsible for adherence to the Senior Residential Manual.
Complies with all agency policy and procedures.
Other duties as assigned.