Senior Supervisor-Billing (WRD Enterprise Solutions)

Hillsborough County•Tampa, FL

4d•Hybrid

About The Position

This position is responsible for performing day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives. The ideal candidate for the Senior Supervisor position will bring proven expertise in analyzing and resolving billing and invoicing issues within an automated billing system. This role directly supports the ongoing initiatives taking place with our billing processes and requires an individual who can thrive in a fast-paced environment, effectively balancing multiple tasks and shifting priorities with minimal supervision. The ideal candidate will demonstrate strong leadership skills with experience supervising, coaching, and developing employees to ensure the timely and accurate completion of daily system activities. They will have the ability to prioritize workload, assign tasks, and manage staff performance to meet program and departmental goals. Additionally, the candidate will possess experience in developing and documenting business processes, as well as creating and monitoring key performance indicators to measure operational efficiency. Flexibility to work both in the office and remotely, coupled with excellent organizational and problem-solving skills, will be essential to success in this role.

Requirements

Proven expertise in analyzing and resolving billing and invoicing issues within an automated billing system.
Ability to thrive in a fast-paced environment, effectively balancing multiple tasks and shifting priorities with minimal supervision.
Strong leadership skills with experience supervising, coaching, and developing employees to ensure the timely and accurate completion of daily system activities.
Ability to prioritize workload, assign tasks, and manage staff performance to meet program and departmental goals.
Experience in developing and documenting business processes.
Experience creating and monitoring key performance indicators to measure operational efficiency.
Excellent organizational and problem-solving skills.
Knowledge of the functions, services, procedures and regulations of the assigned unit.
Skill in the application of supervisory techniques.
Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.
Ability to effectively recruit, select, develop and retain competent staff.
Ability to establish and maintain effective working relationships with others within and outside own organization.
Ability to use initiative and exercise sound judgment.
Ability to communicate effectively, orally and in writing.
Ability to effectively manage and guide group efforts.
Ability to create solutions to problems using new methods and processes.
Graduation from an accredited four-year degree granting college or university; AND Two years of experience directly related to the position’s duties; OR An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to: Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes) Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS) Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)

Nice To Haves

Flexibility to work both in the office and remotely

Responsibilities

Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
Performs a variety of administrative duties in support of the unit's activities.
Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
Provides consultation to customers on matters relating to functional area.
Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
Performs other related duties as required.