Senior Supervisor-Billing (WRD Enterprise Solutions)

Hillsborough County Clerk of Court & Comptroller•Tampa, FL

5d•$58,947 - $76,627•Hybrid

About The Position

This position is responsible for performing day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives.

Requirements

Knowledge of the functions, services, procedures and regulations of the assigned unit.
Skill in the application of supervisory techniques.
Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.
Ability to effectively recruit, select, develop and retain competent staff.
Ability to establish and maintain effective working relationships with others within and outside own organization.
Ability to use initiative and exercise sound judgment.
Ability to communicate effectively, orally and in writing.
Ability to effectively manage and guide group efforts.
Ability to create solutions to problems using new methods and processes.
Graduation from an accredited four-year degree granting college or university; OR An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Two years of experience directly related to the position’s duties.

Nice To Haves

Proven expertise in analyzing and resolving billing and invoicing issues within an automated billing system.
Experience supervising, coaching, and developing employees to ensure the timely and accurate completion of daily system activities.
Ability to prioritize workload, assign tasks, and manage staff performance to meet program and departmental goals.
Experience in developing and documenting business processes.
Experience creating and monitoring key performance indicators to measure operational efficiency.
Flexibility to work both in the office and remotely.
Excellent organizational and problem-solving skills.
Ability to pass background checks.
Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL).

Responsibilities

Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
Performs a variety of administrative duties in support of the unit's activities.
Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
Provides consultation to customers on matters relating to functional area.
Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
Performs other related duties as required.