Senior Suites Manager | Florida State University

ASM Global•Tallahassee, FL

3d•Onsite

About The Position

The Senior Suites Manager will report to the Director of Premium and is responsible for effectively and profitably managing and directing all day-to-day aspects of the suites, including executive suites, premium suites, and all-inclusive suites and other operations as determined by the Director of Premium.

Requirements

Preferably a Bachelor’s degree with a minimum of 3-4 years management experience in the contract foodservice industry or 4-5 years in suites/premium operations in the sports and entertainment industry
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of Legends and Executive Clients and Guests.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Must be able to work in a team environment.
Knowledge of accounting policy and procedures and understanding of P&L statements
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Nice To Haves

Preferably Experience with Clover and Tapin2 point-of-sales systems or similar systems
Proficiency in Microsoft Office including Excel, Work and PowerPoint and Canva

Responsibilities

Manage all facets of suite operations to meet operational budgets, manage monthly P&L statements and ensuring that all financial reporting is accurate.
Provide leadership, coaching and mentorship to all staff responsible for executing the suite business plan.
Manage all costs related to labor and COGS and ensure operations stay within budgeted guidelines.
Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices
Oversee monthly inventory for suite operations.
Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment
Recruit, interview, hire, training and further the abilities of all event service staff
In conjunction with the Executive Chef and Director of Premium, develop new concepts and menu items that best serve the desires of our guest and incorporate industry trends
Develop yearly operational budgets
Ensure timely and consistent communication with Clients and Suite Holders.
Perform other related duties, tasks and responsibilities as required