Free People Senior Stylist

Free People•Germantown, TN

6d•$15•Onsite

About The Position

The Senior Stylist contributes to driving sales by supporting the leadership team in elevating the customer experience and establishing lasting customer connections. The role is responsible for styling, outfitting education, creating a unique store experience, and maintaining store operations and goals. The Senior Stylist represents the brand, builds customer relationships through personalized service and product recommendations, and uses technology to promote a seamless omnichannel shopping experience. The role leads by example, supports collaborative selling and personal sales goals, shares product knowledge and styling initiatives, and contributes to mentoring the Stylist team. The position also supports store presentation and operations, identifies opportunities to grow the personal styling program, follows safety and inventory standards, and helps protect store profitability. The Senior Stylist cultivates client relationships through outreach, appointments, follow-up, networking, and store events, while sharing customer insights and feedback with store and Home Office partners.

Requirements

Love for the FP brand.
Experience in customer service and clienteling.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with store leadership to create an engaging experience for the FP customer.
Build customer relationships through personalized service, product recommendations, authentic engagement, and client-base development.
Use technology to stay informed about in-store and online events and special offers and promote a seamless omnichannel shopping experience.
Lead by example in relationship building, styling, and customer networking.
Partner with the store team on service strategies that support collaborative selling and personal sales goals.
Facilitate meetings and fit sessions covering product knowledge, current trends, styling initiatives, and brand focuses; contribute to mentoring the Stylist team.
Help maintain a visually compelling, neat, clean, organized store that meets brand standards, and support weekly customer service, outfitting, and styling objectives.
Assess the personal styling program for business opportunities and take measured risks to maximize sales and customer experience.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and productive partnerships with store leadership and the Stylist team.
Develop client relationships through outreach, networking, appointment generation, service follow-up, and store-event engagement.
Share shopping trends and customer feedback with the Store Manager and Home Office partners and, when applicable, contribute store-specific scenarios and ideas in company and district forums.