Free People Senior Stylist

Urban Outfitters•Germantown, TN

4d•Onsite

About The Position

The Senior Stylist contributes to driving sales by supporting the leadership team in elevating the customer experience and building lasting customer connections. The role is responsible for styling, educating customers on outfitting, creating a unique store experience, and maintaining store operations and goals. The Senior Stylist represents the Free People brand, provides personalized service and product recommendations, cultivates a client base, and uses technology to promote a seamless omnichannel shopping experience. The role partners with store leadership and the Stylist team to strengthen service strategies, share product knowledge and trends, mentor team members, and meet personal sales goals. The Senior Stylist also helps maintain visual and operational standards, identifies opportunities to grow the personal styling program and sales, follows safety and inventory procedures, and communicates customer insights and shopping trends to store leaders and Home Office partners. The role supports an inclusive, collaborative, customer-centric environment and builds client relationships through outreach, appointments, follow-up, networking, and store events.

Requirements

Love for the Free People brand.
Experience in customer service and clienteling.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand in a way that reflects company values and partner with store leadership to create an engaging experience for Free People customers.
Build lasting customer relationships through personalized service, product recommendations, authentic interactions, and client-base development.
Use technology to stay informed about in-store and online events and special offers and support a seamless omnichannel shopping experience.
Lead by example in relationship building, styling, and networking with customers.
Partner with the store team on service strategies that foster collaborative selling and meet personal sales goals.
Facilitate meetings and fit sessions to share product knowledge, current trends, styling initiatives, and brand priorities; contribute to mentoring the Stylist team.
Help store leaders maintain a visually compelling, neat, clean, organized store aligned with brand standards and support weekly store objectives.
Assess the personal styling program for business-driving opportunities and take measured risks to maximize sales and customer experience.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.
Cultivate productive partnerships with store leadership and the Stylist team to support an inclusive, collaborative, customer-centric environment.
Maintain client relationships through outreach, networking, appointment generation, service follow-up, and engagement at store events.
Share shopping trends and customer feedback with the Store Manager and Home Office partners; participate in company and district forums when applicable.