Senior Student Success Consultant (MUST have experience on Banner Student Accounts Receivable) - United States Remote
Ellucian•UNAVAILABLE, UNAVAILABLE
•Remote
About The Position
Ellucian is seeking an experienced Senior Student Success Consultant with a focus on Accounts Receivable to join the North American Professional Services team. This role serves as a functional leader responsible for delivering complex implementations, mentoring consultants, and driving consulting excellence across the Student Success portfolio.
Requirements
- 3-5 years of Banner Accounts Receivable implementation experience.
- Professional consulting experience leading customer implementations.
- Demonstrated success leading complex SaaS implementation projects.
- Deep functional expertise across Banner Accounts Receivable with strong understanding of Student and Financial Aid integrations.
- Proven experience mentoring consultants and developing consulting best practices.
- Excellent executive communication, facilitation, and stakeholder management skills.
- Ability to independently lead customer strategy discussions and influence executive stakeholders.
- Ability to travel domestically and internationally.
Responsibilities
- Serve as the recognized functional authority for Banner Accounts Receivable implementations.
- Lead complex, strategic, or high-visibility customer engagements.
- Provide consulting guidance that aligns customer business processes with industry-leading practices.
- Mentor and coach Senior Consultants while supporting onboarding and enablement activities.
- Develop and mature implementation methodology, consulting assets, and delivery standards.
- Partner with Product Management, Sales, and Professional Services leadership to improve delivery outcomes.
- Lead customer escalations and provide guidance on complex functional challenges.
- Influence implementation strategy across multiple projects and consulting teams.
- Champion continuous improvement initiatives that improve delivery quality and customer success.
- Meet customer satisfaction, utilization, and strategic business objectives.
Benefits
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- Education Assistance Program
- Professional development opportunities
- LinkedIn Learning
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
