Senior Student Success Adviser/Coordinator, First-Year Experience

Savannah College of Art and Design•Savannah, GA

59d

About The Position

As a senior student success adviser and coordinator for first year experience, you will manage a caseload of students and help assistant directors provide training and guidance to new hires. You will lead tasks or projects as assigned by leadership, provide strategic communication and best practices for various departments, and act as a representative and ambassador for our department within and around SCAD. Additionally, you receiving cross-training on all majors, collaborate with leadership on initiatives, and oversee new student advisement programs. You will also serve as the primary liaison with other SCAD departments to share information with fellow advisers. In this role, you will help create a positive environment for students as they prepare for their professional careers and follow a regular communication plan to proactively reach a caseload of 400-500 students. Among other duties, you will monitor student enrollment and coursework progress; provide counseling and answer questions about financial aid, student accounts, or major and minor selection; and conduct ongoing outreach to students identified through an early alert system. Responsibilities include the coordination of services with various offices, such as admission, bursar, student involvement, career and alumni success, counseling, and academic services, to promote communication and develop programs that enhance student retention. Additionally, you will develop student training for degree audit, MySCAD, and web registration software. In this position, you will explain academic and on-ground policies to students and lead First Year Experience (FYE) courses as assigned. You will meet with new students and parents during the SCADbound Summer Experience and assist students with all aspects of registration. Responsibilities include regular communication with department chairs and faculty about curriculum, course needs, academic policy, and academic advising procedures and coordination with other offices. You will review curricula, proof catalogs, and document student contact in Salesforce. As a senior student success adviser and coordinator, you will work with the scheduling department to plan FYE sections for all SCAD locations. Likewise, you will collaborate with directors of student success to assign instructors. Among other duties, you will ensure curriculum and lesson plans are appropriate, that slide decks are updated to match current goals, and that FYE content is uploaded into Blackboard. You will also guarantee that instructors are properly trained on all aspects of their roles, that weekly announcements are made, and that weekly review sessions are prepared. If non-SCAD presenters are scheduled, you will confirm their participation and submit any requested AV needs. Additionally, you will verify attendance is consistently taken, provide updated information as needed, and gather student feedback through an end-of-quarter survey. You will also ensure student wellbeing can be assessed during the quarter and oversee completion efforts for FYE repeaters. The ideal candidate demonstrates excellent communication, organization, and collaboration skills. They can meet deadlines, thrive in a fast-paced environment, and work well independently and as part of a team. The candidate possesses an in-depth understanding of related academic programs and a working knowledge of all SCAD undergraduate programs.

Requirements

Bachelor's degree
Must be a current student success adviser with at least three years of exemplary performance
Experience in financial aid advising or higher education counseling
Excellent communication, organization, and collaboration skills
Ability to meet deadlines
Ability to thrive in a fast-paced environment
Ability to work well independently and as part of a team
In-depth understanding of related academic programs
Working knowledge of all SCAD undergraduate programs

Nice To Haves

Master's degree
Experience in advising financial aid or counseling in higher education

Responsibilities

Manage a caseload of students
Help assistant directors provide training and guidance to new hires
Lead tasks or projects as assigned by leadership
Provide strategic communication and best practices for various departments
Act as a representative and ambassador for our department within and around SCAD
Receive cross-training on all majors
Collaborate with leadership on initiatives
Oversee new student advisement programs
Serve as the primary liaison with other SCAD departments to share information with fellow advisers
Follow a regular communication plan to proactively reach a caseload of 400-500 students
Monitor student enrollment and coursework progress
Provide counseling and answer questions about financial aid, student accounts, or major and minor selection
Conduct ongoing outreach to students identified through an early alert system
Coordinate services with various offices, such as admission, bursar, student involvement, career and alumni success, counseling, and academic services, to promote communication and develop programs that enhance student retention
Develop student training for degree audit, MySCAD, and web registration software
Explain academic and on-ground policies to students
Lead First Year Experience (FYE) courses as assigned
Meet with new students and parents during the SCADbound Summer Experience
Assist students with all aspects of registration
Communicate regularly with department chairs and faculty about curriculum, course needs, academic policy, and academic advising procedures
Coordinate with other offices
Review curricula
Proof catalogs
Document student contact in Salesforce
Work with the scheduling department to plan FYE sections for all SCAD locations
Collaborate with directors of student success to assign instructors
Ensure curriculum and lesson plans are appropriate
Ensure slide decks are updated to match current goals
Ensure FYE content is uploaded into Blackboard
Guarantee that instructors are properly trained on all aspects of their roles
Ensure that weekly announcements are made
Ensure that weekly review sessions are prepared
Confirm participation of non-SCAD presenters and submit any requested AV needs
Verify attendance is consistently taken
Provide updated information as needed
Gather student feedback through an end-of-quarter survey
Ensure student wellbeing can be assessed during the quarter
Oversee completion efforts for FYE repeaters