Student Services Advisor III/ First Year Advisor

University of Southern California • Los Angeles, CA

2d • $84,786 - $108,560

About The Position

Student Services Advisor - First Year Advisor USC Marshall School of Business DEPARTMENT: Full-Time MBA The USC Marshall Full-Time MBA program is committed to transformative learning, a culture of inclusion, collegiality, cooperation, and teamwork. The Program is designed to allow students to discover and develop their personal strengths, build core business knowledge, sharpen analytical and critical thinking skills, and lead high performing teams. Our strategic efforts include engagement and leadership workshops, panels, discussions, speaker series, and trainings designed to create an authentic sense of belonging, engagement, collaboration, and community, as well as fostering a culture of inclusion paramount to the success of all at USC Marshall. The Student Services Advisor III – First Year Advisor for the Full-Time MBA (FTMBA) Program plays a central leadership role in supporting the academic success and overall student experience of first-year MBA students, ensuring they receive consistent, proactive, and responsive support during their foundational year. The First Year Advisor works closely with students, faculty, program staff, academic departments, and University partners to implement academic policies, track academic performance, support student wellness, and foster a strong sense of belonging within the FTMBA community.

Requirements

• Minimum Education: Bachelor's degree; Combined experience/education as substitute for minimum education
• Minimum Experience: 5 years
• Minimum Field of Expertise: Directly related experience in leading the delivery of student services.

Nice To Haves

• Proven ability with assessment and analysis, budget control and development, conceptualization and design, conflict resolution, counseling, creative writing and editing, curriculum development, and interpretation of policies.
• Efficient communication skills and the ability to conduct interviews.
• Understanding of applicable laws, policies and principles.
• Proven leadership ability and the ability to network, organize and plan.
• Experience with problem identification and resolution project management, public speaking, scheduling, statistical analysis and teaching and training.
• Demonstrable commitment to professionalism and customer focus.
• Demonstrable ability to take initiative and work independently.

Responsibilities

• Provide individualized academic advising for first-year FTMBA students, including degree planning, registration, elective selection, petitions, and academic standing (Dean’s List, probation, special cases such as dual degrees or prior coursework).
• Coordinate student services counseling and connect students to USC resources as needed (e.g., Student Health, Counseling & Mental Health, Campus Support & Intervention, EEO-TIX, Threat Assessment, Academic Integrity).
• Monitor academic progress and maintain accurate records of advising interactions, petitions, and outcomes in collaboration with the Marshall Registrar’s Office.
• Provide documentation for STEM OPT alumni support as requested.
• Manage and execute all registration and enrollment activities for the FTMBA core curriculum, including issuing registration instructions and coordinating with academic departments and the Registrar.
• Oversee administration of waiver and make-up exams for core classes, including communication of results, student advising, and updating degree progress records.
• Verify prior coursework for credit consideration and update student records accordingly.
• Track and report academic performance indicators such as probation, Dean’s List, P/NP grades, and student status changes.
• Lead first-year experience initiatives, including orientation, onboarding, and transitional programming, to support student success and community-building.
• Serve as staff advisor for student government and other student-led programming that strengthens the first-year MBA experience.
• Collaborate with program staff to enhance co-curricular opportunities that align with student development and wellness.
• Contribute to front desk operations and coverage as a shared responsibility within the Full-Time MBA Program Office, serving as a professional and welcoming first point of contact for students, staff, faculty, and visitors.

Benefits

• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees