Senior Student Services Officer

Monash•Clayton, NC

5d•Hybrid

About The Position

The Monash Business School is seeking a Senior Student Services Officer to join their team to provide high-quality administrative support to the delivery of effective, best-practice student and academic services across the School. With a strong focus on operational excellence, the role supports all aspects of the student lifecycle, including prospective and current student enquiries, admissions, enrolment, orientation and transition, course progression and completion, as well as a range of co-curricular programs. The position also involves contributing to the planning, delivery and evaluation of these programs, while providing expert support in resolving complex student, course and program-related matters through a case management approach. Operating with sound judgement and a strong commitment to service excellence, the Senior Student Services Officer provides timely advice and support to students, staff and stakeholders, while managing complex administrative activities including scheduling, project coordination, reporting and committee support. The role ensures compliance with University and legislative requirements, contributes to continuous improvement initiatives, and works within a specialist functional area while collaborating with colleagues to deliver consistent, high-quality services across campuses.

Requirements

Excellent administrative and organisational skills.
Proven ability to develop effective processes, manage competing priorities and meet deadlines.
Strong commitment to customer service through a hands-on approach.
Ability to work both collaboratively and independently, exercising sound judgement and initiative.
Strong analytical and problem-solving capabilities.
Highly developed written and verbal communication skills to engage a diverse range of stakeholders and navigate complex issues.
Advanced computer literacy, including experience with student administration systems or the ability to quickly learn new platforms.

Responsibilities

Provide high-quality administrative support to the delivery of effective, best-practice student and academic services.
Support all aspects of the student lifecycle, including enquiries, admissions, enrolment, orientation and transition, course progression and completion.
Contribute to the planning, delivery and evaluation of co-curricular programs.
Provide expert support in resolving complex student, course and program-related matters through a case management approach.
Provide timely advice and support to students, staff and stakeholders.
Manage complex administrative activities including scheduling, project coordination, reporting and committee support.
Ensure compliance with University and legislative requirements.
Contribute to continuous improvement initiatives.
Collaborate with colleagues to deliver consistent, high-quality services across campuses.