Senior Student Services Advisor, Office of Undergraduate Law Programs

University of Southern California • Los Angeles, CA

18d • $34 - $38

About The Position

The Gould School of Law’s Office of Undergraduate Law Programs seeks a Senior Student Services Advisor to promote undergraduate legal education and support prospective and current students throughout their academic lifecycle. The advisor serves students in two undergraduate degrees, multiple minor programs, and other specialized programs, while helping coordinate recruitment and outreach, daily office operations, and collaboration with campus partners and university units. The position reports to the Director of Undergraduate Programs.

The advisor provides individual and group academic advising and administrative support, assists with student services and program operations, and evaluates academic, administrative, and personal concerns, referring students to appropriate services and liaising with other offices to help resolve problems. The role also contributes to recruitment, outreach, student programs, events, communications, data analysis, and continuous program growth.

Requirements

• Bachelor’s degree, or combined experience and education as a substitute for the minimum education requirement.
• At least 3 years of experience.
• Directly related experience in student services and programming, with the ability to lead.
• Experience with undergraduate student advising and recruitment.
• Familiarity with undergraduate policies concerning advising, student affairs, and academic services.
• Experience with office administration in a university or higher education setting.
• High level of professionalism.
• Ability to manage multiple projects concurrently in a fast-paced environment.
• Excellent written and oral communication skills.
• Strong organization and attention to detail.
• Proficiency with Google Docs, Microsoft Office, Constant Contact, and Canva.
• Proficient cross-functional communication and conflict-resolution skills.
• Ability to work efficiently in a deadline-driven environment.
• Reliability, thoroughness, resourcefulness, and proactivity.
• Applicants must upload a cover letter and resume.

Nice To Haves

• Master’s degree in a related field.
• Three years of experience in a similar or related role.
• Knowledge of USC student and academic programs, policies, and procedures.
• Knowledge of the student information system.
• Familiarity with USC’s Student Information System (SIS) and undergraduate advising systems (Advise USC).

Responsibilities

• Coordinate outreach and recruitment services for prospective students and their families.
• Provide recruitment, outreach, and admissions-related leadership and guidance to advising colleagues.
• Develop expertise in university student services, degree requirements, and academic policies to provide accurate, proactive advising.
• Advise prospective and current students in undergraduate degrees, minors, and specialized programs using a caring, helpful, compassionate, and professional approach.
• Respond to inquiries and requests from prospective students and current students regarding student services.
• Coordinate program services with campus offices and colleagues, serving as a resource for information exchange on student and program services, student affairs, and advising.
• Provide individual and group advising and administrative support to undergraduate law students.
• Research, maintain, and analyze enrollment, graduation, student assessment, and other program data; prepare reports for planning, assessment, and internal or external use.
• Give presentations to prospective and current USC students and assist with planning and coordinating student programs, services, and special events.
• Attend recruiting events on and off campus during weekdays and occasional weekends.
• Coordinate program services, activities, meetings, and events, and represent the law school at meetings and events.
• Arrange vendor services and ensure satisfactory follow-through on assigned responsibilities.
• Assist with undergraduate registrar and student affairs tasks, including registration, exam administration and proctoring, student accommodations, and academic integrity matters.
• Coordinate communications promoting programs and activities, including newsletters, bulletins, fact sheets, brochures, and website content.
• Assist with orientation, commencement, and other annual law school events.
• Adhere to high standards of ethics and academic advising best practices.
• Perform other related duties as assigned or requested; duties may be added or changed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior