Senior Student Services Advisor, Office of Undergraduate Law Programs

University of Southern California•Los Angeles, CA

16d

About The Position

The Senior Student Services Advisor in the USC Gould School of Law’s Office of Undergraduate Law Programs advises prospective and current students across two undergraduate degrees, multiple minor programs, and other specialized programs. Reporting to the Director of Undergraduate Programs, the role supports students throughout their academic lifecycle and advances the mission of introducing undergraduates to legal concepts early in their studies. The advisor coordinates recruitment and outreach, supports day-to-day office operations, and works with staff, faculty, campus partners, and university offices to deliver student services and support program growth. The position also assists with orientation, registration, undergraduate records, accessibility services, examinations, and other student affairs functions. It evaluates student concerns and connects students with appropriate resources, while coordinating with other offices to help resolve issues. The successful candidate will bring experience in undergraduate advising and recruitment, strong communication and organizational skills, professionalism, and the ability to manage multiple projects in a fast-paced environment. A bachelor’s degree and at least three years of directly related student services and programming experience are required. A master’s degree in a related field, similar-role experience, and familiarity with USC student and academic programs, policies, procedures, and information systems are preferred. The position pays $34.35–$38.46 per hour.

Requirements

Bachelor’s degree; combined experience and education may substitute for the minimum education requirement.
At least three years of directly related experience in student services and programming, with the ability to lead.
Excellent written and oral communication skills.
High level of professionalism and strong interpersonal skills.
Ability to manage multiple projects concurrently in a fast-paced environment.
Strong organization and attention to detail.
Proficiency with Google Docs, Microsoft Office, Constant Contact, and Canva.
Proficiency in cross-functional communication and conflict resolution.
Ability to succeed in a deadline-driven environment; reliability, thoroughness, resourcefulness, and proactivity.
Applicants must upload a cover letter and resume.

Nice To Haves

Master’s degree in a related field.
Three years of experience in a similar or related role.
Knowledge of USC student and academic programs, policies, and procedures.
Knowledge of the student information system.
Familiarity with USC’s Student Information System (SIS) and undergraduate advising systems, including Advise USC.
Experience with undergraduate student advising and recruitment.
Familiarity with undergraduate policies related to advising, student affairs, and academic services.
Experience with office administration in a university or higher education setting.

Responsibilities

Coordinate outreach and recruitment services for prospective students and their families.
Provide recruitment, outreach, and admissions-related leadership and guidance to advising colleagues.
Develop expertise in university student services, degree requirements, and academic policies to provide accurate, proactive advising.
Advise students with a caring, helpful, compassionate, and professional approach.
Respond to inquiries and requests from prospective students and current students regarding student services.
Coordinate program services with campus offices and colleagues.
Serve as a resource for information exchange on student and program services, student affairs, and advisement.
Provide individual and group advising and administrative support to undergraduate law students.
Research, maintain, and analyze enrollment, graduation, student assessment, and other program data; prepare reports for planning, assessment, and internal or external use.
Make formal presentations to prospective and current USC students as required.
Assist with planning and coordinating student programs, services, and special events.
Attend recruiting events on and off campus on weekdays and occasional weekends.
Coordinate program services, activities, meetings, and events; represent the law school at meetings and events.
Arrange services with vendors and ensure satisfactory follow-through on assigned responsibilities.
Assist with undergraduate registrar and student affairs tasks, including registration, exam administration and proctoring, student accommodations, and academic integrity matters.
Coordinate communications promoting programs and activities, including newsletters, bulletins, fact sheets, brochures, and website content.
Assist with orientation, commencement, and other law school events as required each year.
Adhere to high standards of ethics and academic advising practices.
Perform other related duties as assigned or requested.