Senior Strategy & Operations Manager

Jobber•Toronto, ON

17h•CA$151,200 - CA$204,500•Hybrid

About The Position

Jobber is seeking a Senior Strategy & Operations Manager to join their Business Operations department. This role is crucial in translating high-level strategy into actionable plans, identifying key opportunities and challenges, and driving strategic initiatives across various teams. The Senior Strategy & Operations Manager will be an early member of the Business Strategy team, a group focused on medium to long-term strategic planning and execution, serving as a partner to the Senior Leadership team. The position offers significant cross-functional exposure and the chance to make a substantial impact on the company's growth and success in the home services industry.

Requirements

Demonstrated experience in strategy consulting, investment banking, internal strategy, or strategic finance / analytics.
Strong knowledge of business and financial concepts.
Exceptional communication skills - impactful, visual, and concise presentations and memos, ability to simplify and explain complex concepts to various audiences, generate excitement, engagement, and buy-in.
Strong problem-solving skills - translate data into insights and insights into strategic recommendations / projects.
Strong organizational & project management skills, with the ability to juggle multiple projects at once.
Quick learner; willing to dive in and get their hands dirty.
Entrepreneurial, proactive in identifying opportunities and solutions, and areas to add value.

Nice To Haves

Experience with SaaS businesses.
The ability to work with large data sets using platforms like Tableau / Looker.
A passion for small businesses, especially in home services!

Responsibilities

Drive a major strategic theme: lead one of Jobber’s top priorities end-to-end by shaping its strategy, defining success metrics, and partnering across R&D, Finance, Marketing, Legal, and other teams to align plans and deliver measurable results.
Evaluate and accelerate new opportunities: develop rigorous business cases for ideas sourced across the company or independently identified, assess build/buy/partner options, quantify impact, and guide decisions that advance Jobber’s long-term growth.
Shape and operationalize company strategy: facilitate the creation of the annual strategic focus and long-term (3–5 year) blueprint, stress test current priorities, and translate strategy into actionable, accountable plans.
Enable executive and board-level storytelling: partner with the Executive and Senior Leadership Teams to craft compelling materials and communications for Board updates, Quarterly Business Reviews, and company-wide Town Halls that clearly convey progress, insights, and outcomes.